ANNEKA COLLINS

• Progressed from HR Administrator to Officer and then Assistant Manager, currently managing team of 5.
• Developed project plan for electronic timesheet system, detailing timelines and resource allocation.
• Facilitated team engagement between Employees, HR, and Third Party Developers for seamless operations.
• Completed monthly payroll for over 400 staff and processed annual pay rises punctuality.
• Managed payroll training, equipping colleagues with necessary skills for effective payroll processing.
• Conducted recruitment and onboarding, ensuring new starters received essential equipment and guidance.
• Performed thorough investigations on grievances, producing detailed reports for sanctions.
• Represented HR in stakeholder meetings, addressing topics like harmonisation and pay negotiations.

• Processed payments for invoices, security deposits, refunds, and account closures.
• Executed reception duties by greeting and assisting diverse guests and customers.
• Reviewed billing discrepancies and corrected them promptly.
• Served as first point of contact for customer queries, directing them to appropriate teams.

• Support provided to both Hardware and Software Franchise teams dealing with all aspects of ordering process.
• Managing orders, ETA's, SLA's.
• Reviewing payments to ensure Vendor terms and conditions were met.
• Building and maintaining good relationships with Sales, Vendors and Clients to ensure process of dealing with Spark Digital is a good experience for everyone.

• Organising deployment of Windows 7 Upgrade program throughout New Zealand.
• Liaising with customers and third parties to arrange schedules. Incident management for all migrated users.
• Completing all aspects of administration, software and application support to customers and team.

In this time I was travelling New Zealand.

• Business Support Administrator promoted to Business Support Manager.
• Managing support team of five staff for Financial Advisors.
• Maintaining team moral, checking and signing off work, customer service levels, meeting deadlines, report writing, handling any complaints or queries, and commission controls.