Ben Birdsall

During been back at base (Argon) i have landed on the 2/3rd line team. Sofar i have been remote supporting some of their big customers based in the UK. I have exposure in full In-tuned companies, App packaging, co-pilot and mdm mobile device management.

Outsourced to Zurich international from Argon for 1 year. I was fulfilling one of their team members on long term sick. During my time at Zurich I had good hands on with there bespoke setup. My daily tasks included working with full Citrix environment - Citrix app layering, Citrix XenDesktop, Citrix Director Citrix Studio and VMware VxRail back-end.

• Supporting our cloud infrastructure on a daily basis and ensuring our customers are up and running to their business standards.
• Server checks out of hours.
• Installs & configuration of equipment in our data centers and customer sites.
• ensuring network equipment is up to its latest firmware & patching.
• General support queries.
• Morning routine checks that require logging onto backup servers and checking observium for any BGP peers down.

• Resolved service requests within target timeframes.
• Achieved Service Level Agreement (SLA) targets by championing consistency and high-quality of work.
• Migrating 400+ staff members from Windows 7 to Windows 10 using SCCM.
• Deploying software via SCCM.
• setting up new starter desks and patching ports on the switches.
• Provided first-line technical support to clients, responding within agreed timescales.
• remote support during the COVID-19 pandemic.

• Upgrading custom PC's to meet customer requirements
• replacing RAM, HDD's, SSD's and screens.
• Home user callouts to fix printers, broadband issues and PC's.
• Phone screen replacements and soldering system boards if required.