Claire Quirk-Kermeen
Ballaugh,Isle of man
Summary
Experienced customer service professional with a proven ability to foster relationships and enhance client satisfaction. Excellent communication skills, both written and verbal, paired with strong organizational and detail-oriented capabilities. Quick learner with a high level of computer proficiency and adaptability to new challenges. Committed to delivering results in dynamic settings while seeking continuous improvement.
Overview
19
19
years of professional experience
12
12
years of post-secondary education
Work history
Senior Trust Administrator
Utmost International Isle of Man
Onchan , Isle of man
03.2022 - Current
- Completed periodic trust policy reviews, identifying and addressing arising issues.
- Answered queries from clients, advisers, and colleagues via telephone, email, and letter.
- Ensured compliance with regulatory legislation and relevant requirements.
- Processed documentation for new trust establishments and liaised with settlors and independent financial advisers.
- Communicated with settlors and beneficiaries following the settlor's passing.
- Maintained client due diligence in accordance with GDPR regulations.
- Updated personal information for settlors and beneficiaries; requested supporting documentation as necessary.
- Processed invoices and payments for trust companies when required.
Director/ Secretary
Kermelly Seafoods Limited
Ramsey, Isle of man
08.2018 - Current
- Processed company payroll monthly, ensuring accurate calculation of tax and national insurance deductions.
- Submitted quarterly VAT returns to maintain compliance with regulations.
- Managed bookkeeping of company accounts using QuickBooks Online.
- Provided sales notes to DEFA for seafood purchases from fishing vessels.
- Maintained customer accounts by sending weekly invoices and ensuring prompt payment matching in QuickBooks.
- Facilitated timely payments to suppliers to uphold good relationships.
- Prepared customer orders for collection or delivery in an efficient manner.
- Executed marketing campaigns across social media, radio, and newspapers.
Customer Services Executive
Lloyds Banking Group
Douglas , Isle of man
11.2010 - 10.2021
- Managed inbound banking enquiries, including balance requests and transaction inquiries.
- Processed requests for setting up or cancelling standing orders and direct debits.
- Maintained debit card services and facilitated account closures efficiently.
- Assisted customers with internet banking registration, resolving faults and approving access promptly.
- Delivered quality service to achieve total customer satisfaction and address needs effectively.
- Inputted and processed various payment methods, including faster payments and international transfers.
- Resolved customer complaints according to established procedures and timelines.
- Coached new colleagues while ensuring compliance with GDPR and internal policies.
Expenses Administrator
Charterhouse Group International
Ramsey, Isle of man
10.2008 - 10.2010
- Processed contractors' expense claims via various methods, including claim forms and online submissions.
- Pursued outstanding invoices from employment agencies and contractors.
- Resolved payroll queries from clients and employment agencies.
- Adhered to HMRC policies and procedures in all operations.
- Filed expense claims systematically and retrieved previous claims from storage.
Hairdresser
Reflections Hair Studio
Ramsey, Isle of man
07.2006 - 09.2008
- Welcomed clients and visitors, offering refreshments and magazines for maximum comfort.
- Minimised cross-contamination risks through strict cleaning protocols for work areas and equipment.
- Used various tools to achieve precision in hair styling.
- Maintained comprehensive customer records for seamless service continuity.
- Recorded detailed colour notes for exact future colour matching.
- Sanitised workstations and equipment, upholding high cleanliness standards.
- Executed shampooing and conditioning treatments with attentive service and engaging conversation.
- Managed bookings, ensuring precise appointment records.
Education
NVQ Level 2 - Hairdressing
Isle of man college
Douglas, 07.2008
NVQ Level 1 - Hairdressing
Isle of man College
Douglas,08.2006
GCSE -
Ramsey Grammar School
Isle of Man 09.2001 - 07.2006
Jurby Community School
09.1994 - 07.2001
Skills
- Customer service
- Building relationships
- Communication - Written and verbal
- Organised
- Attention to detail
- Caring
- Adaptable
- Computer literate
- Quick learner
Timeline
Senior Trust Administrator
Utmost International Isle of Man
03.2022 - Current
Director/ Secretary
Kermelly Seafoods Limited
08.2018 - Current
Customer Services Executive
Lloyds Banking Group
11.2010 - 10.2021
Expenses Administrator
Charterhouse Group International
10.2008 - 10.2010
Hairdresser
Reflections Hair Studio
07.2006 - 09.2008
GCSE -
Ramsey Grammar School
09.2001 - 07.2006
Jurby Community School
09.1994 - 07.2001
NVQ Level 2 - Hairdressing
Isle of man college
NVQ Level 1 - Hairdressing
Isle of man College
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