Eleesha Preston

• Management of the client onboarding system holding client information, therefore ensuring all General Data Protection Regulations are followed.
• Overseeing colleagues in operations and marketing as and when required.
• Assisting with the creation and scheduling of the website and social media posts.
• Attending networking events and undertaking other means of business development in order to attract new clients.
• Ensuring an efficient and seamless service is provided to clients. Given the nature of the service provided, it is critical that transactions and requests are undertaken in a timely manner to maximise value and minimise any economic loss.
• Work effectively as part of a cross-functional team, supporting colleagues, sharing information and helping maintain a cohesive and efficient operational environment.

• Acting on the behalf of clients purchasing and selling property both residential and commercial
• Ensuring regular communication with clients to ensure they are kept informed throughout the transaction.
• Liaising with Banks, advocates and external stakeholders throughout the property transactions to ensure everyone was working to the arranged time frame.
• Reviewing and finalising property and title deeds, ensuring they are correctly submitted to the Government Registry.
• Draft contracts, negotiate and agree terms with the conveyancer acting for the vendor/purchaser of the transaction.
• Dealing with all financial aspects of a transaction ensuring mortgage funds are drawn down correctly and all final statements are issued correctly to the client.

• First point of contact for all new and prospective clients contacting the business. This was a new role within Quinn Legal with the main purposes to provide a service that encourages clients to return to us for repeat business and increase enquiry conversions.
• Monitoring daily figures to produce weekly management information reports. Average conversions increased from 21% to 58% since I joined the role.
• Managed the company wide CRM system (Perfect Portal) which consisted of client data and analytics.
• Attended weekly business strategy and business development meetings with senior management. Following this, I implement strategy and my own ideas respectively on how to further strengthen the business development and customer experience proposition.
• Build and maintain close working relationships with all departments within the business to ensure a smooth customer experience.
• Assist with the client onboarding process. Ensuring the client had at least one person dealing with their case throughout the entire process with no loss of communication.

• The main point of contact for productions, ensuring a seamless end to end process and experience for clients.
• Worked with several high-profile productions such as Sports Relief and the Leaders Debates in Autumn 2019. I was also responsible for the production of the BBC Olympics, Who Wants to Be A Millionaire and The 1% Club.
• In addition to television productions, I have also worked with brands on commercials and launch events which included Manchester United, Puma, JD Sports and Adidas.
• Managed the reception team, runners, and audience handling team to ensure all front of house operations ran smoothly.
• Assisted in the recruitment, training and mentorship of junior members of staff across Client Service Coordinators.
• Maintained spreadsheets to ensure shows and projects remained within budget from a client services perspective via daily monitoring of expenses.
• Undertook regular health and safety training to keep up to date with relevant safety regulations ensuring public and staff safety.

• Ensured compliance with Dock10 standards through meticulous paperwork management.
• Addressed queries promptly and efficiently, enhancing client satisfaction.
• Created security passes and resolved issues immediately, maintaining operational flow.
• Delivered exceptional hospitality services to guests and production staff, ensuring warm welcomes and clear information.

Full employment history and further details are available on request