Emanuele Dardano
IT System Administrator
Catanzaro,Italy
Summary
Driven System Administrator with expertise in technical support and infrastructure planning.
Overview
6
6
years of post-secondary education
10
10
years of professional experience
Work History
System Administrator
IMCD ITALIA
Milano, Italy
05.2018 - 12.2020
- Installation e configuration Windows SO, applications,tablets (ios and android) and user in Active domain
- Restore and migration personal data.
- Remote problem solving.
- Hardware support.
- Configuration printers on domain.
- Centralized antivirus management.
- Exchange management with mobile safe pass autentication.
- ServerLFX Voip Management.
- IT automation.
Help Desk Support Specialist
Abaco at Eni S.p.A.
San Donato Milanese, Italy
11.2017 - 05.2018
- Installation and configuration Windows SO,configuration applications.
- Active directory management
- Restore and migration personal data.
- Configuration network and printers.
- Hardware support.
Technical Consultant
Siveco
Cinisello Balsamo, Italy
06.2016 - 11.2017
- Management of CMMS Coswin.
- Installation and configuration Jboss.
- Creation and configuration (Oracle and Sqlserver).
- Upload data on database, import and export istances.
- Backup management.
- Test and development onvirtual enviroment.
- Support on site and from remote.
IT Monitoring Operator
Mediatica, at Eni S.p.a
San Donato Milanese, Italy
07.2013 - 08.2016
- Participated in continuous improvement by generating suggestions, engaging in problem-solving activities to support teamwork.
- Infrastructural event analysis and management of the various environments.
- Analysis and management of E2E events and transactional trend of the scripts main business services.
- Check,adjustment of tresholds and categorization of events.
- Direct engagement to IT system manager for critical problems.
- Spoc to application manager.
IT Technician
Lombardia Informatica s.p.a.
Milan, Italy
03.2012 - 07.2013
- Eliminated downtime and maximized revenue by providing top project quality control.
- Completed minor preventative maintenance and mechanical repairs on equipment.
- Identified issues, analyzed information and provided solutions to problems.
- Resolved problems, improved operations and provided exceptional service.
- Worked to maintain outstanding attendance record, consistently arriving to work ready to start immediately.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Operational management of DB (Oracle) on infrastructure.
- Monitored of all the services (SISS and NAR) and hospitals of Lombardia.
- Check Unix script.
Customer Service Agent
BuyVip
Milan, Italy
08.2011 - 03.2012
- Educated clients on account services and resolved client inquiries regarding statement information and account balances.
- Described and explained details about BuyVip options to inform customers and guide purchasing decisions.
- Assisted call-in customers with questions and orders.
- Responded proactively and positively to rapid change.
Real Estate Agent
Tempocasa s.r.l
Milan, Italy
09.2010 - 07.2011
- Represented buyers and sellers of developed and undeveloped properties.
- Communicated with clients to understand property needs and preferences.
- Advertised client properties through websites, social media and real estate guides.
- Negotiated contracts on behalf of clients.
- Greeted and registered new clients to engage each in process and cultivate long-lasting relationships.
- Maintained connections with clients to encourage repeat business and referrals.
Education
High School Diploma -
Diploma Of Technical Expert
ITAS B CHIMIRRI Catanzaro 09.2005 - 07.2010
No Degree - IT System Administratior On Windows E Linux Server
CFP Vigorelli
Via Luigi Soderini, 24, 20146 Milano MI 11.2011 - 09.2012
Skills
IT automation
English
Solution analisis
Interpersonal Communication
Project Management
Virtualization
User support
Web Security
Troubleshooting
Timeline
System Administrator
IMCD ITALIA
05.2018 - 12.2020
Help Desk Support Specialist
Abaco at Eni S.p.A.
11.2017 - 05.2018
Technical Consultant
Siveco
06.2016 - 11.2017
IT Monitoring Operator
Mediatica, at Eni S.p.a
07.2013 - 08.2016
IT Technician
Lombardia Informatica s.p.a.
03.2012 - 07.2013
No Degree - IT System Administratior On Windows E Linux Server
CFP Vigorelli
11.2011 - 09.2012
Customer Service Agent
BuyVip
08.2011 - 03.2012
Real Estate Agent
Tempocasa s.r.l
09.2010 - 07.2011
High School Diploma -
Diploma Of Technical Expert
09.2005 - 07.2010