Summary
Overview
Work History
Education
Skills
Timeline
Generic

Emanuele Dardano

IT System Administrator
Catanzaro,Italy

Summary

Driven System Administrator with expertise in technical support and infrastructure planning.

Overview

6
6
years of post-secondary education
10
10
years of professional experience

Work History

System Administrator

IMCD ITALIA
Milano, Italy
05.2018 - 12.2020
  • Installation e configuration Windows SO, applications,tablets (ios and android) and user in Active domain
  • Restore and migration personal data.
  • Remote problem solving.
  • Hardware support.
  • Configuration printers on domain.
  • Centralized antivirus management.
  • Exchange management with mobile safe pass autentication.
  • ServerLFX Voip Management.
  • IT automation.

Help Desk Support Specialist

Abaco at Eni S.p.A.
San Donato Milanese, Italy
11.2017 - 05.2018
  • Installation and configuration Windows SO,configuration applications.
  • Active directory management
  • Restore and migration personal data.
  • Configuration network and printers.
  • Hardware support.

Technical Consultant

Siveco
Cinisello Balsamo, Italy
06.2016 - 11.2017
  • Management of CMMS Coswin.
  • Installation and configuration Jboss.
  • Creation and configuration (Oracle and Sqlserver).
  • Upload data on database, import and export istances.
  • Backup management.
  • Test and development onvirtual enviroment.
  • Support on site and from remote.

IT Monitoring Operator

Mediatica, at Eni S.p.a
San Donato Milanese, Italy
07.2013 - 08.2016
  • Participated in continuous improvement by generating suggestions, engaging in problem-solving activities to support teamwork.
  • Infrastructural event analysis and management of the various environments.
  • Analysis and management of E2E events and transactional trend of the scripts main business services.
  • Check,adjustment of tresholds and categorization of events.
  • Direct engagement to IT system manager for critical problems.
  • Spoc to application manager.

IT Technician

Lombardia Informatica s.p.a.
Milan, Italy
03.2012 - 07.2013
  • Eliminated downtime and maximized revenue by providing top project quality control.
  • Completed minor preventative maintenance and mechanical repairs on equipment.
  • Identified issues, analyzed information and provided solutions to problems.
  • Resolved problems, improved operations and provided exceptional service.
  • Worked to maintain outstanding attendance record, consistently arriving to work ready to start immediately.
  • Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
  • Operational management of DB (Oracle) on infrastructure.
  • Monitored of all the services (SISS and NAR) and hospitals of Lombardia.
  • Check Unix script.

Customer Service Agent

BuyVip
Milan, Italy
08.2011 - 03.2012
  • Educated clients on account services and resolved client inquiries regarding statement information and account balances.
  • Described and explained details about BuyVip options to inform customers and guide purchasing decisions.
  • Assisted call-in customers with questions and orders.
  • Responded proactively and positively to rapid change.

Real Estate Agent

Tempocasa s.r.l
Milan, Italy
09.2010 - 07.2011
  • Represented buyers and sellers of developed and undeveloped properties.
  • Communicated with clients to understand property needs and preferences.
  • Advertised client properties through websites, social media and real estate guides.
  • Negotiated contracts on behalf of clients.
  • Greeted and registered new clients to engage each in process and cultivate long-lasting relationships.
  • Maintained connections with clients to encourage repeat business and referrals.

Education

High School Diploma -

Diploma Of Technical Expert
ITAS B CHIMIRRI Catanzaro
09.2005 - 07.2010

No Degree - IT System Administratior On Windows E Linux Server

CFP Vigorelli
Via Luigi Soderini, 24, 20146 Milano MI
11.2011 - 09.2012

Skills

IT automation

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Timeline

System Administrator

IMCD ITALIA
05.2018 - 12.2020

Help Desk Support Specialist

Abaco at Eni S.p.A.
11.2017 - 05.2018

Technical Consultant

Siveco
06.2016 - 11.2017

IT Monitoring Operator

Mediatica, at Eni S.p.a
07.2013 - 08.2016

IT Technician

Lombardia Informatica s.p.a.
03.2012 - 07.2013

No Degree - IT System Administratior On Windows E Linux Server

CFP Vigorelli
11.2011 - 09.2012

Customer Service Agent

BuyVip
08.2011 - 03.2012

Real Estate Agent

Tempocasa s.r.l
09.2010 - 07.2011

High School Diploma -

Diploma Of Technical Expert
09.2005 - 07.2010

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Emanuele DardanoIT System Administrator