Ge Sam Cheung
Douglas
Summary
Dynamic culinary professional with extensive experience at Majestic Restaurant, excelling in food safety and sanitation. Proven ability to mentor staff and enhance kitchen operations, achieving high customer satisfaction. Skilled in recipe creation and effective communication, ensuring quality meal preparation and allergen awareness. Committed to maintaining exceptional standards in fast-paced environments.
Overview
13
13
years of professional experience
Work History
Third Chef
Majestic Restaurant
06.2023 - Current
- Support everyday preparation, such as :all dishes ingredient , sauce, appetizers and preparation made from scratch
- Managed time effectively during high-volume shifts, prioritizing tasks appropriately to meet service deadlines without compromising quality standards.
- Assisted Head Chef in monitoring food safety practices throughout the kitchen, ensuring compliance with local regulations.
- Mentored junior kitchen staff, improving their culinary skills and fostering a positive work environment.
- Participated in recipe testing sessions, refining dishes for inclusion on the restaurant's menu offerings.
- Maintained high standards of cleanliness and sanitation, ensuring compliance with health regulations at all times.
- Prevented cross-contamination from utensils, surfaces, and pans when cooking and plating meals for food allergy sufferers.
- Evaluated food products to verify freshness and quality.
- Disciplined and dedicated to meeting high-quality standards.
- Worked closely with the front-of-house team to ensure seamless communication and coordination during service, resulting in exceptional customer satisfaction.
Second Chef
Greatwall Chinese Takeaway
02.2022 - 04.2023
- Oversaw deep fat fryer, Wok, utensils and oven, and cleaned equipment after every shift.
- Checked freezer and refrigerator prior to each shift to verify correct temperatures.
- Placed orders to restock items before supplies ran out.
- Handled and stored food to eliminate illness and prevent cross-contamination.
- Utilized proper cleaning techniques to sanitize counters and utensils used in preparation of raw meat, poultry, fish, and eggs.
- Optimized food preparation processes, implementing time-saving techniques without compromising quality.
- Trained kitchen staff to perform various preparation tasks under pressure.
- Prevented cross-contamination from utensils, surfaces, and pans when cooking and plating meals for food allergy sufferers.
- Prepared meals from scratch using authentic, popular recipes to generate repeat business.
- Achieved consistent on-time service, optimizing kitchen workflows and staff scheduling.
Faithful Food Food Production Factory
Joe Chan
08.2018 - 01.2022
- Self-motivated, with a strong sense of personal responsibility.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
- Excellent communication skills, both verbal and written.
- Worked well in a team setting, providing support and guidance.
- Assisted with day-to-day operations, working efficiently and productively with all team members.
- Worked flexible hours across night, weekend, and holiday shifts.
- Paid attention to detail while completing assignments.
- Proved successful working within tight deadlines and a fast-paced environment.
Soup Catering Team Member
Hung Fook Tong
10.2017 - 07.2018
- Learned all required tasks quickly to maximize performance.
- Worked scheduled shifts and remained available to work during coworker absences, holidays, and busy periods.
- Contributed to team success by completing jobs quickly and accurately.
- Developed strong cooperative relationships with coworkers and managers.
- Maintained productive, efficient approach to all tasks.
- Worked different stations to provide optimal coverage and meet production goals.
- Assisted with inventory counts and stocking of merchandise.
- Kept work areas clean, organized, and safe to promote efficiency and team safety.
Delivery Driver and Assistant Organizer
Cafe De Coral
02.2015 - 10.2017
- Completed on-time deliveries by choosing best and most efficient routes.
- Improved customer satisfaction by ensuring timely and accurate deliveries of products.
- Completed rush deliveries on tight timetables to satisfy customer needs.
- Read maps, followed oral, and written instructions and used GPS technology to make deliveries.
- Verified accuracy of all deliveries against order forms.
- Maintained strong relationships with clients through proactive communication and personalized service.
- Communicated with dispatchers to stay informed of changes to routes and delivery schedules.
- Ensured the safety of all goods transported by securing loads properly and following best practices for handling fragile items.
- Kept detailed mileage and fuel reports to track overall fuel costs.
- Supported warehouse operations when needed, contributing to a well-rounded understanding of company logistics processes.
- Boosted overall efficiency by effectively managing multiple tasks simultaneously, such as loading and unloading vehicles, route planning, and paperwork completion.
- Improved delivery accuracy by diligently checking orders before departure.
KYC Officer
Betinternet, Webis Holdings
04.2013 - 01.2015
- Facilitated online meetings with clients to address concerns regarding their accounts and KYC-related issues mostly via email and phone calls
- Kept up-to-date with industry best practices and emerging trends in AML/KYC regulations, sharing findings with team members for continuous improvement initiatives.
- Achieved faster turnaround times for client onboarding, conducting detailed background checks and financial analyses.
- Played a key role in audits by providing well-documented evidence of compliance with relevant regulations and policies.
- Reduced risk exposure by diligently reviewing client information for potential red flags and escalated issues as necessary.
- Recognized for strong analytical skills, identifying trends and patterns in client data to inform risk assessment processes.
- Assisted in the development of user-friendly training materials to improve employee understanding of KYC procedures.
- Collected detailed notes on investigations and other communication to adhere to legal requirements and enhance recordkeeping.
- Exploring company website for loophole, bet types and wager amount which may cause loses to the company.
- Defrauding free bet fraudsters which are take advantage of company promotions.
- Have good attention to details skills spotting potential Credit Card frauds and Money laundering activities.
Customer Service Representative
BetInternet, Webis Holdings
02.2012 - 04.2013
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
- Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
- Assisted customers in navigating company website and placing online bet orders, improving clients' experience.
- Collaborated with team members to develop best practices for consistent customer service delivery.
- Trained new Customer Service Representatives on company policies, procedures, and best practices.
- Participated in cross-functional teams to discuss ways to improve overall customer satisfaction across the company.
- Maintained detailed records of customer interactions and transactions, ensuring accurate documentation and follow-up.
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
- Investigated and resolved customer inquiries and complaints quickly.
- Met customer call guidelines for service levels, handle time and productivity.
- Provided excellent customer care by responding to requests, assisting with bet selection and handling client needs.
- Promptly responded to inquiries and requests from clients.
- Developed highly empathetic client relationships and earned reputation for exceeding service standard goals.
Education
High School Diploma -
Isle Of Man College
Douglas, Isle Of Man07-1998
Skills
- Food safety and sanitation
- Customer service
- Cooking techniques
- Food presentation
- Meal preparation
- Attention to detail
- Effective communications
- Kitchen operations
- Team collaboration
- Ingredient knowledge
- Verbal and written communication
- Frying techniques
- Recipes and menu planning
- Food plating and presentation
- Allergen awareness
- Sauce preparation
- Recipe creation
- Sanitation practices
- Menu development
- Portion and cost control
Computer Programming, Application Development
Created a one click app for downloading all necessary details on horse racing for self calculation and evaluation of the race, this is one of my hobbies and still learning the new AI tech in this field
Languages
English
Bilingual or Proficient (C2)
Timeline
Third Chef
Majestic Restaurant
06.2023 - Current
Second Chef
Greatwall Chinese Takeaway
02.2022 - 04.2023
Faithful Food Food Production Factory
Joe Chan
08.2018 - 01.2022
Soup Catering Team Member
Hung Fook Tong
10.2017 - 07.2018
Delivery Driver and Assistant Organizer
Cafe De Coral
02.2015 - 10.2017
KYC Officer
Betinternet, Webis Holdings
04.2013 - 01.2015
Customer Service Representative
BetInternet, Webis Holdings
02.2012 - 04.2013
High School Diploma -
Isle Of Man College
Similar Profiles
FLONIA LUNSINOHFLONIA LUNSINOH
Pick and Packer at Majestic Young PlantPick and Packer at Majestic Young Plant
Barbara MandatBarbara Mandat
LPN at Majestic Care of ColumbusLPN at Majestic Care of Columbus
Kashif Ali SarimKashif Ali Sarim
Asst. Human Resources Manager at Elmar Marinas LLC. (Majestic Group of Companies)Asst. Human Resources Manager at Elmar Marinas LLC. (Majestic Group of Companies)