Hannah Simpson
Laxey
Summary
Elevating Purité on the Bay's spa offerings and revenue through expert management and innovative treatment plans, I leveraged my adeptness in waxing techniques and exceptional customer service skills. At British Airways, I honed my ability to ensure VIP satisfaction, showcasing my commitment to excellence and client wellness.
Qualified Spa Therapy manager with strong background in delivering exceptional spa services and enhancing client satisfaction. Demonstrated ability to tailor treatments to individual needs, ensuring personalized and rejuvenating experience. Proven expertise in therapeutic techniques and customer relationship management.
Overview
22
22
years of professional experience
Work History
Self Employed Beauty Salon Owner
No 52 Duke Street
01.2014 - 10.2015
- I started my own business within a salon and built my client base from the ground up. I enjoyed doing this and running my own business. This gave me an amazing clientele to move with me to the spa.
- i provided a wide range of treatments including Shellac manicure and Pedicure. Facials, massage, waxing, Lipofirm non surgical ultrasound treatments.
- assisting the owner with non surgical enhancements such as Botox and dermal fillers.
- Developed a loyal client base by consistently delivering high-quality services and fostering positive relationships with customers.
- Implemented stringent hygiene and safety protocols to maintain a clean, safe environment for both clients and employees.
- Increased client satisfaction by providing personalized beauty consultations and recommending suitable products and services.
Senior Spa Therapist - Manager
Purité on the Bay
10.2015 - Current
- Facial training in Thalgo and Dermalogica, Radio frequency, Mocrodermabrasion, Dermaplane,
- Massage, Aromatouch, Bamboo, Doterra oils, Hot stone, Sweedish.
- Luxury & Express Manicure & Pedicure. Gel Nails, BIAB, E-Filing.
- Bespoke Brow color and styling.
- LVL Lashes.
- Waxing: Male & female full body; Including everything from facial waxing intimate areas!
- I've been in my current spa since it opened and I helped Increase spa revenue by expanding the range of services offered. I have extensive knowledge in the Beauty industry and am proud to have been able to help with the planning and design as well as treatment menu and timings. My previous experience in management gave me the opportunity to impleimplement my skills and knowledge in hiring and training new staff members to join our team and perform to a high standard as we have a very high net worth client base who expect the very best experience consistently and I pride myself on making this happen.
- Developed comprehensive treatment plans for individual clients, ensuring long-term wellness and satisfaction.
- Maintained accurate inventory records, effectively managing stock levels to minimize waste while meeting client demand.
- Organized seasonal promotional events to increase business visibility within the local community and attract new clientele.
- Ability to perform thorough consultations with clients to identify specific needs and recommend appropriate treatments To enhance client satisfaction by providing personalized spa treatments and therapies.
- Delivered exceptional customer service, resulting in positive reviews and repeat visits from satisfied clients.
- Improved marketing to attract new customers and promote business.
- Recommended retail products for at-home use.
- Advised clients on proper home-care regimens.
- Oversaw inventory management, optimizing stock levels, and reducing waste.
Cabin Crew Customer Service Manager
British Airways.
03.2009 - 05.2013
- I worked in premium cabins; business and First class but ultimately I was resporesponsible for ensuring All of our passengers were safe and comfortable in flight. In charge of all crew both in flight and down route at destinations worldwide. I would complete pre flight safety briefings and checks and communicate with the captain whilst in flight. We would deal with V.I.P and royalty daily so discretion and satisfaction was key.
- Managed a team of in flight cabin crew fostering a positive work environment focused on teamwork and collaboration.
- Reduced customer complaints, proactively addressing issues and implementing effective solutions In flight and on the ground.
Cabin Crew Member
Virgin Atlantic Airways
02.2004 - 07.2009
- Managed challenging situations calmly and professionally, such as handling unruly passengers or addressing flight delays.
- Maintained cabin safety by conducting pre-flight checks, adhering to airline policies, and following emergency procedures when necessary.
- Followed company regulations and rules to promote safe environment for travelers and employees.
- Enhanced customer satisfaction by providing exceptional in-flight service and addressing passenger concerns promptly.
- Collaborated with fellow crew members to deliver a seamless flight experience for passengers, ensuring timely departure and arrival.
- Supported smooth meal service operations by accurately taking orders from passengers, serving meals efficiently while accommodating dietary restrictions or allergies upon request.
- Resolved passenger conflicts and medical emergencies during flights.
- Ensured safety and comfort of customers onboard aircraft.
- Performed pre-flight safety checks to verify oxygen masks, life jackets and other emergency equipment in good working order.
Overseas Representative
International Life Leisure LTD
04.2003 - 02.2004
- Facial training in Thalgo and Dermalogica, Radio frequency, Mocrodermabrasion, Dermaplane,
- Massage, Aromatouch, Bamboo, Doterra oils, Hot stone, Sweedish.
- Luxury & Express Manicure & Pedicure. Gel Nails, BIAB, E-Filing.
- Bespoke Brow color and styling.
- LVL Lashes.
- Waxing: Male & female full body; Including everything from facial waxing intimate areas!
- I've been in my current spa since it opened and I helped Increase spa revenue by expanding the range of services offered. I have extensive knowledge in the Beauty industry and am proud to have been able to help with the planning and design as well as treatment menu and timings. My previous experience in management gave me the opportunity to impleimplement my skills and knowledge in hiring and training new staff members to join our team and perform to a high standard as we have a very high net worth client base who expect the very best experience consistently and I pride myself on making this happen.
- Developed comprehensive treatment plans for individual clients, ensuring long-term wellness and satisfaction.
- Maintained accurate inventory records, effectively managing stock levels to minimize waste while meeting client demand.
- Organized seasonal promotional events to increase business visibility within the local community and attract new clientele.
- Ability to perform thorough consultations with clients to identify specific needs and recommend appropriate treatments To enhance client satisfaction by providing personalized spa treatments and therapies.
- Delivered exceptional customer service, resulting in positive reviews and repeat visits from satisfied clients.
- Improved marketing to attract new customers and promote business.
- Recommended retail products for at-home use.
- Advised clients on proper home-care regimens.
- Oversaw inventory management, optimizing stock levels, and reducing waste.
Education
NVQ - Dermaplaning
Isle of Man College
2017
NVQ Acrylic And Gel Nails - Beauty Therapy
Isle of Man College
Isle Of Man 04-2015
BTEC & GNVQ - Beauty Therapy
Canterberry College.
United Kingdom 02-2001
Skills
- Waxing techniques; Male & female, facial to intimate with expert technique
- Hot stone therapy
- Nail Enhancement: Gel, BIAB, E-Filing, Luxury and Express Manicure & Pedicure
- Facials, Anti aging, Microdermabrasion, Dermaplaning,
- Massage, Doterra, Bamboo, Swedish
- Bespoke brow and lash treatments color and shaping LVL lash lift
Timeline
Senior Spa Therapist - Manager
Purité on the Bay
10.2015 - Current
Self Employed Beauty Salon Owner
No 52 Duke Street
01.2014 - 10.2015
Cabin Crew Customer Service Manager
British Airways.
03.2009 - 05.2013
Cabin Crew Member
Virgin Atlantic Airways
02.2004 - 07.2009
Overseas Representative
International Life Leisure LTD
04.2003 - 02.2004
NVQ - Dermaplaning
Isle of Man College
NVQ Acrylic And Gel Nails - Beauty Therapy
Isle of Man College
BTEC & GNVQ - Beauty Therapy
Canterberry College.
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