Jay Pearson

• Directed day-to-day work of 7 employees and motivated teams to meet and where possible exceed KPI's.
• Handled customer issues or complaints professionally.
• Key holder responsible for opening and full closure process including end of day including cash float, till discrepancies and other critical functions and controls
• Trained staff members, leading by example
• Reviewed the sales floor regularly, assessing and improving daily operations.

• Greeted customers and offered assistance with finding sizes and providing advice
• Consistently delivered revenue and performance KPI targets through outstanding retail service and sales abilities.
• Managed till operations by promptly and precisely scanning items, processing payments and issuing receipts.
• Updated product labelling and pricing to reflect discounts and offers.
• Shelved and merchandised new products in visually appealing, organised displays to engage customers.

• Census data upload, checking data
• Transferring data between platforms
• Issuing monthly quotes
• Reviewing invoices to ensure they had been settled
• Creating new business quotes

• Accepted for a 3 month Summer Internship
• Identified root causes of complaints through effective questioning.
• Clarified complaints to fully understand customer issues.
• Responded to customer feedback within target timescales.
• Entered data into software to maintain accurate records.
• Ensured high level of accuracy when reviewing and inputting customer instructions
• Review of exceptions created from client's use of online servicing tool

• I spent time throughout the organisation and the findings and learnings from this were used for my assignment

Areas included:

IT, Investments, Operations, Buildings & Facilities and Human Resources

This short but intense introduction to the various roles of administration has made me develop an interest for this once my studies are complete

• Welcomed guests and clients in friendly manner.
• Responded to face to face enquiries from members of public.
• Technical support for Apple, including, phones, Mac books and iPads ensuring customer are using the devices to there full potential
• Researching new products and the new features
• Shop end of day duties