Keith Brown
Onchan
Summary
Accomplished professional with expertise in client relationship management, sales strategy development, lean management, and business growth strategies.
Proven track record of driving business growth through innovative sales strategies and efficient management practices.
Adept at fostering strong client relationships to enhance customer satisfaction and loyalty. Seeking to leverage skills and experience to contribute to organisational success and drive continued growth.
Overview
13
13
years of professional experience
3
3
years of post-secondary education
Work history
Head of Sales
HANSARD GLOBAL PLC
Douglas, Isle of Man
11.2022 - 12.2025
- Led development and execution of comprehensive sales strategies targeting diverse markets.
- Mentored and guided sales team to enhance performance and achieve organisational objectives.
- Collaborated with cross-functional teams to align sales initiatives with broader business goals.
- Analysed market trends and competitor activities to inform strategic decision-making processes.
- Drove regional sales growth by identifying and securing opportunities in untapped markets.
Head of business operations
Hansard Global
Douglas, Isle of Man
01.2018 - 11.2022
- Managed development and implementation of strategies to enhance customer experience.
- Oversaw operational efficiency across multiple locations to optimise workflow and resource allocation.
- Collaborated with cross-functional teams to align business objectives with sales and marketing initiatives for improved market positioning.
- Trained and mentored staff on best practices in operations and customer service to promote professional growth.
- Directed cross-functional teams to align business operations with organisational goals and objectives.
Head of Customer Service
Hansard
01.2015 - 01.2018
- As part of the group strategy I was appointed as Head of Customer Service as the group looked to focus its strategy to deliver Excellent Customer Service to all our key business relationships. As part of this role I undertook a wholesale review of Hansard's administration and relationship management offering.
Administration Manager
Hansard
01.2013 - 01.2015
- Overseeing all aspects of Administration and Client Relationships. The areas this covered were: New Business IFA Relations Client Relations Commission Payments Premium Collections IFA administration
Education
Bachelor of Applied Science (B.A.Sc.) - Sport and Psychology
University of Liverpool
01.1998 - 01.2001
St Ninians High School
Isle Of ManSkills
- Client relationship management
- Sales strategy development
- Lean management
- Business growth strategies
Qualifications
- A – Level
- Business Studies B
- Physical Education C
- Degree
- BSC with Honours 2 class – Sport, Health and Physical Recreation and Psychology – Liverpool University
Timeline
Head of Sales
HANSARD GLOBAL PLC
11.2022 - 12.2025
Head of business operations
Hansard Global
01.2018 - 11.2022
Head of Customer Service
Hansard
01.2015 - 01.2018
Administration Manager
Hansard
01.2013 - 01.2015
Bachelor of Applied Science (B.A.Sc.) - Sport and Psychology
University of Liverpool
01.1998 - 01.2001
St Ninians High School