Meryan De Los Ángeles Maldonado Canencia
London,United Kingdom
Summary
Customer-focused hospitality professional with extensive front-of-house experience and a track record of delivering exceptional service in high-end environments. Proficient in guest relations, reservations management, and effective problem resolution. Recently promoted to Senior Waiter, showcasing leadership and organizational skills. Bilingual in English and Spanish, ready to leverage interpersonal and administrative skills in a Receptionist role within a corporate setting.
Overview
6
6
years of professional experience
6
6
years of post-secondary education
Work history
Senior Waiter
Sky Garden (Darwin Brasserie)
London
08.2024 - 01.2026
- Act as the first point of contact for guests, welcoming and assisting them professionally.
- Handle reservations, guest inquiries, and special requests both in person and by phone.
- Support management with daily front-of-house operations and coordination.
- Resolve guest concerns calmly and efficiently, ensuring high satisfaction levels.
- Assist in training and mentoring new team members following promotion to Senior Waiter.
- Maintain accurate communication between guests, management, and service teams.
Waitress
Balans European
Soho, London
06.2023 - 07.2024
- Greeted and seated guests, managing waitlists and reservations.
- Delivered consistently high standards of customer service.
- Upsold menu items, contributing to increased revenue.
- Maintained a clean, organized, and professional front-of-house environment.
- Supported onboarding and training of new staff members.
Waitress
The Coffee Cup
London
05.2022 - 04.2023
- Served as a key front-of-house team member, welcoming guests and managing orders.
- Answered phone calls, recorded reservations, and responded to customer inquiries.
- Ensured compliance with health, safety, and cleanliness standards.
- Anticipated guest needs and resolved issues promptly.
Room Waiter
The Corner House
Seville
06.2020 - 09.2020
- Provided direct guest assistance and handled complaints professionally.
- Maintained clean, organized, and safe public areas.
- Supported reception and front-of-house operations as required.
Education
Middle Grade - Business Administration
Escuela Mercantil
Seville 01.2019 - 01.2021
E.S.O - undefined
Salesianos Santísima Trinidad
Seville 01.2014 - 01.2018
Skills
- Front desk & guest reception
- Professional telephone & email communication
- Appointment & reservation management
- Customer service & complaint resolution
- Multitasking in fast-paced environments
- Team leadership & staff support
- Attention to detail & organization
- Microsoft Office basics
- Bilingual: English & Spanish
Timeline
Senior Waiter
Sky Garden (Darwin Brasserie)
08.2024 - 01.2026
Waitress
Balans European
06.2023 - 07.2024
Waitress
The Coffee Cup
05.2022 - 04.2023
Room Waiter
The Corner House
06.2020 - 09.2020
Middle Grade - Business Administration
Escuela Mercantil
01.2019 - 01.2021
E.S.O - undefined
Salesianos Santísima Trinidad
01.2014 - 01.2018