Songwriting, Singing, Music Producing, Photo and video editing, Cooking
Laura Keane
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Douglas,Please Select
Summary
My name is Laura, I'm 26 years old and I'm originally from Dublin. Having worked in customer service and retail for 8+ years as well as in the music industry, I'm an outgoing hard worker who loves working with people and as part of a team. I'm adaptable and love new challenges. I'm very driven, organized and punctual and I would love to be considered for this position.
Overview
5
5
years of post-secondary education
12
12
years of professional experience
Work History
Customer Service Supervisor/Sales Assistant/Floor
Dunnes Stores
Dublin, Dublin
04.2014 - 03.2021
- Trained and coached cashier team members on checkout procedures and strategies to maximize customer satisfaction.
- Resolved customer complaints, performed voids, refunds and exchanges and maintained clean and tidy checkout area.
- Responsible for cashing up and closing all tills and self scan machines and counting the shop safe throughout the day.
- Restocked, arranged and organized merchandise in front lanes to drive product sales.
- Helped customers complete purchases, locate items and join reward programs to promote loyalty, satisfaction and sales numbers.
Event Manager/ Assistant Event Manager/Stage Manager
BIMM Dublin
DUblin, Dublin
09.2017 - 11.2019
- Supervised, supported and created plans for stage crews and performers
- Managed the general running of the shows, keeping to schedule
- Organized and issued lunch breaks to all departments of staff
- Enforced safety measures due to potential stage equipment hazards.
- Performed post-event tasks such as breaking down areas, removing trash and cleaning facilities.
- Provided exceptional customer service to all guests and escalated concerns where needed.
Assistant Event Manager/PR/Digital Media
Keiron Black
Dublin, Dublin
05.2017 - 09.2019
- Event/stage assistant manager, artist liaison and digital media manager at top Irish festivals including Electric Picnic, Rock and Roll Festival, The Blues, Roots & Brass festival and Canalaphonic.
- Stage and general music event manager at Battle For The Lake Festival
- Events coordinator, artist liaison and PR for all events taking place at East Side Tavern
- Social Media Page manager for multiple venues.
Sales Assistant
Schuh
Dublin, Dublin
10.2013 - 03.2014
- Selected, recommended and helped obtain or locate merchandise based on customer desires and needs.
- Assembled promotional displays to increase brand awareness and attract customers.
- Met specific sales deadlines, such as in store orders, and general sales
Education
BA Hons - Commercial Modern Music
BIMM Dublin
Dublin 09.2014 - 11.2017
Diploma - Digital Media Marketing
The Fitzwilliam Institute
Dublin 09.2019 - 12.2021
Skills
Superb customer service skills
Interests
Timeline
Diploma - Digital Media Marketing
The Fitzwilliam Institute
09.2019 - 12.2021
Event Manager/ Assistant Event Manager/Stage Manager
BIMM Dublin
09.2017 - 11.2019
Assistant Event Manager/PR/Digital Media
Keiron Black
05.2017 - 09.2019
BA Hons - Commercial Modern Music
BIMM Dublin
09.2014 - 11.2017
Customer Service Supervisor/Sales Assistant/Floor
Dunnes Stores
04.2014 - 03.2021
Sales Assistant
Schuh
10.2013 - 03.2014
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