Leanna Louise Bradley

• Delivered high-quality care to end of life patients in hospice facility.
• Reduced risks of patient infection and cross-contamination by cleaning and sterilizing equipment.
• Delivered high standard of holistic care to patients to promote equality and dignity.
• Helped patients complete range of motion exercises to prevent loss of function during care.
• Assisted nursing staff with completing daily rounds, documenting vital signs and answering calls.
• Protected privacy and delivered comfort to preserve dignity of dying patient and family members.
• Enhanced patient comfort by providing compassionate end-of-life care and support.
• Improved quality of life for terminally ill patients by performing routine personal care tasks, such as bathing, grooming, and feeding.
• Assisted in maintaining patients'' dignity by addressing their emotional, spiritual, and physical needs.
• Responded to patient requests for supplies and personal comfort items such as extra blankets.
• Provided emotional support to patients'' families during the grieving process through active listening and empathetic communication.

In my Hospital Housekeeper role:

• Emptied waste paper and other trash from premises and moved to appropriate receptacles.
• Maintained inventory of cleaning supplies, ensuring adequate stocks were available for daily use.
• Interacted with hospital staff, patients, and families to demonstrate good customer service techniques.
• Verified cleanliness and organization of storage areas and carts.
• Enhanced infection control efforts through thorough disinfection of high-touch surfaces and patient rooms.
• Performed deep-cleaning tasks on a regular basis to maintain optimal cleanliness levels throughout the entire facility.
• Utilized chemicals and cleaning equipment to meet facility's predetermined sanitation and cleanliness quality standards.
• Vacuumed and shampooed carpets, upholstery and other fabrics.
• Cleaned and stocked guest rooms by replacing used towels and linens vacuuming floors, making beds, and restocking bathroom items.
• Supported patient privacy by adhering to strict confidentiality policies and procedures when working in sensitive areas of the hospital.
• Reduced cross-contamination risks by adhering to strict guidelines regarding the handling of biohazardous materials and waste disposal procedures.
• Wore necessary personal protective equipment to minimize risks from hazardous materials, biohazards, and other harmful substances.
• Improved patient satisfaction by maintaining a clean and comfortable hospital environment.
• Arranged bedding and cushions to enhance patient comfort in bed and chairs.
• Cooked and served patients food under strict guidelines

• Managed medication schedules for patients, ensuring proper administration and adherence to prescribed treatments.
• Provided companionship to patients, fostering positive relationships and emotional wellbeing.
• Cooked tasty, nourishing meals for patients to promote better nutrition.
• Interacted kindly with patients and families and displayed positive, outgoing attitude, resulting in establishment of long-term, professional relationships.
• Performed light housekeeping tasks as needed, creating a clean and comfortable environment for patients to thrive in.
• Reported unusual or urgent circumstances in patients' condition or environment immediately to nurse supervisor.
• Maintained detailed patient records, contributing to efficient care coordination among healthcare team members.
• Provided direct personal care and administrative services to clients.
• Completed entries in log books, journals, and care plans to accurately document and report patient progress.
• Ran errands for patients, did shopping, and picked up other necessities.

On my Administration role I would

• Completed forms and reports to facilitate admission, transfer or discharge.
• Entered and maintained departmental records in company database.
• Gathered, organized and input information into digital database.
• Maintained personnel records and updated internal databases to support document management.
• Maintained overall safe work environment with employee training programs and enforcement of safety procedures.
• Handled sensitive information discreetly, maintaining strict confidentiality at all times as required by company policy or legal regulations.
• Corresponded with clients through email, telephone, or postal mail.
• Welcomed customers with friendly greeting, answered general questions, gathered nature of visit and directed to specific offices.
• Provided administrative support to staff members by handling correspondence, filing documents, and managing office supplies inventory.
• Kept reception area clean and neat to give visitors positive first impression.
• Operated multi-line telephone system to answer and direct high volume of calls.
• Responded to inquiries from callers seeking information.
• Confirmed appointments, communicated with clients, and updated client records.
• Routed incoming mail and messages to relevant personnel without delay.
• Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.

• Implemented problem solving skills to work through employee, customer, and managerial staff issues and challenges
• Worked to ensure quality service and addressed and resolved all customer issues
• Processed insurance claims and paperwork
• Communicated with Insurance Companies and Auto Companies regarding the vehicle's condition and damages
• Brought forth excellent verbal and written communication skills.
• Created and distributed insurance and policy certifications.
• Maintained open lines of communication with clients, promptly addressing any concerns and resolving issues to maintain a high level of customer satisfaction.
• Checked documentation for accuracy and validity on updated systems.
• Made contact with insurance carriers to discuss policies and individual patient benefits.
• Notified insurance agents and accounting departments of policy cancellations and changes.
• Collaborated with sales team to develop customized insurance solutions for clients, resulting in increased policy sales.
• Interacted with clients to assist with insurance needs.
• Collected premiums and issued accurate receipts.
• Processed and recorded new policies and claims.
• Calculated adjustments, premiums and refunds.

I had many important jobs in this role which i very much enjoyed but this part of production was unfortunately moved to the UK.

My responsibilities included

• Enhancing user experience by creating intuitive interfaces and visually appealing designs.
• Followed strict instruction from the customers
• Design adverts for clients, customers and in house articles
• Proof read adverts or notices by client or colleges
• Design the actual newspaper pages and send them to press
• Designing obituaries and celebrations for the public.
• Cutting negative pages and taking them to the press machine

• Regularly cleaned and sanitized bar area, beer lockers, refrigeration and storage areas.
• Completed requisitions to maintain required stock par levels.
• Assisted in boosting tips earned by delivering exceptional customer service experiences.
• Maintained adequate levels of condiments and well-stocked drink stations to keep service flowing smoothly.
• Collected trash, wiped up spills, and removed trays to maintain fresh and clean customer areas.
• Kept close eye on customers to quickly spot leaving guests and clear tables for future patrons.
• Cultivated strong relationships with repeat customers, engaging in friendly conversation and memorizing drink orders to promote loyalty.
• Handled customer complaints professionally, resolving issues promptly and maintaining guest satisfaction.
• Verified drinking age requirements of customers by carefully reviewing photo identification.

• Performed trouble-shooting tasks to address multiple challenges
• Developed weekly schedule's per payroll guidelines while accounting for employee and store needs
• Brought forth excellent multitasking and prioritizing skills
• Explored customer feedback and noted changes to make.
• Maximized sales by creating innovative visual merchandising displays and store layouts.
• Reported issues to higher management with great detail.
• Organized special events such as seasonal sales promotions to drive foot traffic into the store and increase sales opportunities.
• Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
• Completed point of sale opening and closing procedures.