Lee Saunders
Crosby,Isle Of Man
Summary
Experienced professional with expertise in customer relations, portfolio management, and caseload management. Skilled in claim assessment, empathetic communication, and evidence investigation, ensuring accurate claims handling and evaluation. Proficient in managing claims reports and documentation using advanced claim handling systems to deliver exceptional customer care. Dedicated to streamlining case management processes while maintaining a focus on quality service and operational efficiency.
Specialising in warranty administration with focus on customer service and team coordination. Capable of streamlining processes for improved operational efficiency and superior customer satisfaction. Skilled in utilising industry-specific software to manage warranty claims, coupled with keen attention to detail to ensure all data is accurate and up-to-date.
UK regional winner Rover Group Autocourse 2002 Warranty & Policy Procedures. Offering strong organisational and communication skills, capable of managing multiple tasks in fast-paced environments. Knowledgeable about customer service and administrative duties, with keen eye for detail and problem-solving abilities.
Overview
37
37
years of professional experience
Work history
Warranty Administrator/Manager
Mylchreests Motors
Douglas, Isle Of Man
04.2001 - 05.2025
- Enhanced service quality through continuous learning on technical and market developments.
- Managed claims processing for 9 motor franchises and 4 aftermarket warranty companies, ensuring adherence to policies and regulatory compliance.
- Resolved disputes about warranties professionally, maintaining high levels of customer satisfaction.
- Maintained confidentiality of sensitive client information and ensured staff compliance.
- Administered client details within Autoview for efficient file organisation and retrieval.
- Collaborated with technicians to expedite problem resolution and improve communication.
- Managed complex cases, resolving disputes successfully while negotiating favourable settlements.
- Utilised company database tools proficiently for effective tracking of claims.
- Displayed patience and empathy towards clients during claim process.
- Collaborated with sales teams to ensure customers were informed about their product's warranty details.
- Managed warranty submissions for timely reimbursements from manufacturers.
- Managed entire process of transfers of ownership smoothly, ensuring proper updating of records.
- Coordinated with service departments to resolve client concerns swiftly.
- Processed all incoming warranties, ensuring accurate record-keeping and prompt actioning.
- Updated the database regularly with new warranty information for easy reference and retrieval.
Office Worker for Global Banking
Barclays Bank Offshore / Hamblin Employment Agency
Douglas, Isle Of Man
09.2000 - 04.2001
- Accessed computerised financial information to resolve account-related queries.
- Streamlined filing system, ensuring orderly arrangement of files and folders.
- Identified and mitigated potential fraud and transaction risks effectively.
- Maintained professional communication to facilitate smooth workflow throughout operations.
- Assured timely completion of tasks to consistently meet deadlines.
- Provided administrative support to management, enhancing time management efficiency.
- Explained bank services and financial products clearly to customers.
- Recommended appropriate bank products and services to prospective clients.
Warranty Administrator
Mylchreests Motors
Douglas, Isle Of Man
03.1998 - 06.2000
- Ensured accuracy in warranty claims for improved company reputation.
- Maintained up-to-date knowledge of product warranties resulting in effective issue resolution.
- Provided exceptional customer service by promptly addressing warranty queries.
- Processed all incoming warranties, ensuring accurate record-keeping and prompt actioning.
- Collaborated closely with technicians, enhancing communication and problem resolution rate.
- Documented all warranty information, leading to streamlined operations.
- Coordinated with service departments to resolve client concerns swiftly.
- Collaborated with sales teams to ensure customers were informed about their product's warranty details.
- Handled escalated issues effectively, reducing complaints regarding delayed or denied claims.
- Improved claim accuracy by thoroughly reviewing all submitted warranties.
- Reviewed technical bulletins daily to stay updated with changes in manufacturers' policies.
- Managed warranty submissions for timely reimbursements from manufacturers.
- Resolved disputes about warranties professionally, maintaining high levels of customer satisfaction.
- Developed comprehensive reports on warranty claims, improving transparency and tracking.
- Enhanced overall efficiency with organised documentation of warranty issues.
Assistant Gardener
H. Spencer
Peel, Isle Of Man
04.1997 - 03.1998
- Achieved immaculate ground appearance through meticulous mowing, trimming, and cutting of grass and hedges.
- Applied herbicides and pesticides to shrubs and lawns, utilising spray equipment efficiently.
- Installed rock displays that enhanced landscape aesthetics, garnering positive client feedback.
- Maintained disease and pest control via diligent monitoring and effective treatments.
- Identified and treated plant diseases, fostering healthier flora across gardens.
- Regularly pruned and trimmed plants to enhance overall garden beauty.
- Assisted head gardener in creating innovative landscape designs under varying weather conditions.
- Operated gardening equipment safely to uphold workplace safety standards.
Stores Supervisor
Mylchreests Motors
Douglas, Isle Of Man
05.1994 - 04.1997
- Operated cash register to process cash, cheque, and credit card transactions.
- Assisted customers with product selection, sales, and returns to enhance satisfaction.
- Maintained awareness of commercial trends to optimise sales services and forecast parts demands.
- Monitored stock levels on Motis/Kerridge, ordering low-stock items for timely replenishment.
- Opened and merchandised new products in organised displays for effective promotions.
- Assisted upwards of 50 customers per day through telephone and personal exchanges, answering questions and completing transactions.
- Maintained a clean parts counter and sales floor to promote a professional environment.
- Researched vehicles and parts using physical catalogues and electronic resources.
Sales Assistant
Discount Motor Spares
Douglas, Isle Of Man
09.1992 - 05.1994
- Executed secure opening and closing procedures for store operations, including Sundays.
- Managed efficient till operations, processing payments and issuing receipts.
- Provided courteous service while offering helpful advice to meet customer needs.
- Maintained high standards of store presentation and hygiene through cleaning duties.
- Processed product returns efficiently to uphold customer satisfaction.
- Merchandised new products in organised displays to maximise sales promotions.
- Assisted customers in selecting merchandise and completing purchases effectively.
- Cultivated relationships with customers to enhance loyalty and retention.
Stores Manager
Motivation
Douglas, Isle Of Man
01.1992 - 09.1992
- Conducted weekly inventory inspections and stocktakes to ensure accurate stock level records.
- Monitored sales during shifts, guiding staff to enhance performance.
- Ordered new stock daily based on supply, demand, and motor part trends.
- Restocked shop floor accessories daily to optimise sales opportunities.
- Implemented modern warehousing techniques to enhance space utilisation.
- Improved inventory accuracy by implementing rigorous stock control methods.
- Liaised with customers and other departments to plan timely transportation of goods.
- Introduced operational and administrative procedures to uphold integrity of current processes.
- Overhauled existing systems to increase accuracy, reducing costs and waste.
Stores Person
Mylchreests Motors
Douglas, Isle Of Man
08.1988 - 01.1992
- Streamlined till operations, processing payments and issuing receipts efficiently.
- Delivered courteous service to meet customer needs effectively.
- Maintained high store presentation standards through cleaning duties.
- Monitored industry trends and engaged in professional development for enhanced product knowledge.
- Received and processed product returns promptly.
- Organised and merchandised new products for optimal sales displays.
- Assisted customers in selecting merchandise and completing purchases.
- Cultivated relationships with customers to boost loyalty and retention.
- Facilitated smooth operations by working closely with store management team.
- Identified potential areas for improvement within storeroom operations, suggested viable solutions to management team.
- Maintained professional relationships with suppliers, ensured timely deliveries of goods ordered.
- Boosted customer satisfaction with prompt handling of queries and complaints.
Education
Ramsey Grammar School
Isle Of ManSkills
- Customer relations
- Portfolio management
- Claim assessment
- Empathetic communication
- Report handling
- Claims handling and evaluation
- Case management
- Evidence investigation
- Claims reports and documentation
- Claim handling systems
- Customer care
Timeline
Warranty Administrator/Manager
Mylchreests Motors
04.2001 - 05.2025
Office Worker for Global Banking
Barclays Bank Offshore / Hamblin Employment Agency
09.2000 - 04.2001
Warranty Administrator
Mylchreests Motors
03.1998 - 06.2000
Assistant Gardener
H. Spencer
04.1997 - 03.1998
Stores Supervisor
Mylchreests Motors
05.1994 - 04.1997
Sales Assistant
Discount Motor Spares
09.1992 - 05.1994
Stores Manager
Motivation
01.1992 - 09.1992
Stores Person
Mylchreests Motors
08.1988 - 01.1992
Ramsey Grammar School