Lucy Gorman

• Assisting with arranging prescriptions and ensuring sufficient running of the dispensary.
• Dispensing medications accurately to fulfill patient prescriptions and fulfill health care needs.
• Advised customers on non-prescription medications such as over-the-counter drugs, herbals and nutritional supplements.
• Performed inventory control activities including restocking shelves with new items and removing outdated ones.
• Prepared prescription labels for medication dispensed to patients.
• Reviewed refill requests periodically to ensure that they are up-to-date with current regulations.
• Calculated correct dosages based on age, weight, allergies.
• Maintained clean and organised pharmacy environment, adhering to safety and sanitation protocols.
• Processed prescriptions accurately and efficiently, minimising wait times for customers.
• Reviewing temperatures of cooling units re fridges where medication is stored
• Completion of the end of month near miss report for prescriptions within the work place.
• Managed multiple tasks simultaneously while adhering to strict deadlines.
• Answered telephone calls promptly and assisted customers by directing calls to appropriate personnel.
• placing orders for specific prescriptions for patients.
• Working with GP's with all medical centres to arrange prescriptions for their patients needs

• Assisted customers at the front of the shop, handling prescriptions, addressing customer needs and processing incoming prescriptions.
• Managed phone queries, contacted GPs, and handled over the phone prescription requests.
• Gained confidence in dispensing and typing prescriptions while progressing towards a dispenser course.
• Being responsible for picking prescribed medication and to be prepared for dispensing.
• experienced in date checking, providing customer service and scheduling appointments for the pharmacist, including booking flu vaccines and travel vaccines.
• completed various short courses at boots including.

- Diversity and inclusion for store colleagues.

- Hidden disability awareness (sunflower awareness)

- Responding to customer insights.

- Level one safeguarding children and vulnerable adults.

• Maintaining medical records and complying with legal requirements.
• demonstrating proficiency in using pharmaceutical databases for accurate medication information and stock management.
• working within care home units and being responsible for priming (typing prescriptions and MAR charts)
• Assisted customers over the counter.
• Maintaining stock levels and conducting regular inventory checks.
• Handling care home delivery prescription sheets.

• Took customers orders and handled payments using card and cash transactions both in person and over the phone.
• Engaged in front-end tasks such as customer interactions, dish preparations, and table clearing.
• maintained high standards of cleanliness and organisation in the kitchen and dining areas.
• Ensured exceptional customer experiences by accommodating for diverse allergies and specific dietary needs.