Mariela Velikova

• Analyzed financial data for informed budget planning.
• Investigated and promptly addressed technical accounting issues to maintain high standards of process efficiencies.
• Streamlined processes for improved business efficiency.
• Enhanced business operations with implementation of new software systems.
• Partnered with management to implement processes and complete special projects.
• Coordinated internal resources, effectively meeting project deadlines.
• Facilitated team collaboration resulting in increased productivity.
• Liaised between different departments ensuring smooth workflow during projects' execution.
• Organized training sessions enhancing skillsets among junior associates.
• Drafted documents and reports for management review.
• Kept files organized and up to date for accurate record-keeping purposes.
• Scheduled meetings, conferences and appointments.
• Making Payments in EQ
• Reconciling banks accounts

• Offered friendly, efficient customer service and handled challenging situations with ease.
• Applied positive customer service approach to increase satisfaction levels.
• Carried out day-to-day duties accurately and efficiently.
• Completed duties to deliver on targets with accuracy, efficiency and tide deadlines.
• Quickly learned and applied new skills to daily tasks, improving efficiency and productivity.
• Demonstrated respect and friendliness to support team members.
• Used Microsoft Word and other software tools to create documents and clear communications.

• Coordinated with teams to resolve discrepancies in invoicing and payments, ensuring accurate financial records.
• Streamlined financial processes by updating filing, inventory, mailing, and database systems for enhanced organization.
• Organized financial documents for easy access and retrieval during audits.
• Implemented NAV (Vision) migration from Sun, training users for improved system utilisation.
• Contributed to team meetings for development of finance strategies and plans.
• Executed finance-related tasks efficiently while ensuring accuracy.

Maintained professional, welcoming environment for visitors through effective communication and coordination, fostering positive guest experiences.

• Maintained professional, welcoming environment for visitors through effective communication and coordination.
• Coordinated cross-departmental communication to enhance guest services and ensure consistency.
• Organized staff schedules to ensure adequate coverage during peak hours, supporting smooth operations.
• Handled sensitive information confidentially whilst maintaining excellent record keeping practices.