Mark Fayle
Douglas,Isle of Man
Summary
Highly enthusiastic customer service professional with 25 years client interface experience.
Customer-focused Retail Sales Associate with a solid understanding of the dynamics of the retail apparel and shoe industry.
Personable and responsible Cashier with 25 years in retail and customer service. Solid team player with upbeat, positive attitude.
Dedicated Customer Service Representative motivated to maintain customer satisfaction and contribute to company success. Productive Seller possessing superior customer service mindset and 25 years of experience overseeing entire selling process from inventory creation to shipping. Detailed and dependable individual proficient in HTML and graphics paired with in-depth knowledge of product and still image photography. Skillful in managing and listing inventory and identifying new product opportunities.
Overview
17
17
years of professional experience
Work History
Ebay UK Business
Self
09.2018 - 06.2023
- Achieved high sales percentage with consultative, value-focused customer service approach
- Computed accurate sales prices for purchase transactions
- Cultivated loyal repeat customers through personalized outreach efforts such as targeted promotions or follow-up communications after successful transactions.
- Implemented analytics tools to track store performance, identifying opportunities for growth and improvement within the marketplace.
- Developed strategic marketing initiatives to promote products across various channels, driving increased traffic to the eBay store.
- Grew subscriber base significantly through social media advertising campaigns focused on driving awareness of the eBay store''s unique offerings.
- Prepared and sold broad range of customized merchandise to individuals and commercial accounts
- Expressed appreciation and invited customers to return to the store
- Managed quality communication, customer support and product representation for each client
- Interacted with customers and retail buyers to follow-up on shipping statuses and expedited orders
- Promptly responded to general inquiries from members, staff, and clients via mail, e-mail and fax
- Successfully interacted with customers and retail buyers to expedite orders
- Guaranteed positive customer experiences and resolved all customer complaints
- Processed and issued money orders for customers
- Kept abreast of rapidly evolving technology
- Regularly sought opportunities to up sell and add on additional merchandise
- Processed merchandise returns and exchanges
Sales Associate
Top Banana
08.2019 - 11.2019
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
- Managed returns, exchanges and refunds in accordance with store policy.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Prepared merchandise for sales floor by pricing or tagging.
- Helped customers locate products and checked store system for merchandise at other sites.
- Answered customer questions about sizing, accessories, and merchandise care.
- Provided positive first impressions to welcome existing, new, and potential customers.
Cashier
Agrimark Limited
03.2018 - 05.2018
- Monitored multiple databases to keep track of all company inventory
- Organised the store by returning all merchandise to its proper place
- Developed new customer prospects or referrals
- Expressed appreciation and invited customers to return to the store
- Managed cash stock and inventory balances accurately
- Communicated all merchandise needs or issues to appropriate supervisors
- Assisted customers in finding out-of-stock items
- Maintained adequate cash supply in cash drawers in multiple checkout stations
- Worked as a team member performing cashier duties, product assistance and cleaning
- Maintained up-to-date knowledge of store policies regarding payments, returns and exchanges
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Built relationships with customers to encourage repeat business.
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
Customer Service Assistant
Tesco
08.2013 - 02.2017
- Provided onsite training
- Planned and executed [project]
- Successfully led key projects which resulted in [positive outcome]
- Maintained clean and organized work environment to maintain customer safety.
- Collaborated with team members to improve overall customer experience and boost company reputation.
- Developed strong relationships with customers, establishing trust and loyalty through attentive service.
- Answered customer questions about product availability and shipment times.
Sales Assistant
Co-op
08.2011 - 10.2012
- Handled customer inquiries, complaints, and returns professionally, ensuring a positive experience for all clients.
- Processed transactions accurately while maintaining a high level of customer service.
- Increased sales by building strong customer relationships and providing excellent service.
- Helped customers locate products and checked store system for merchandise at other sites.
- Remained calm and poised in high-stress, dynamic environment to promote service to customers and staff.
- Collaborated with team members to achieve a cohesive and efficient store environment.
Casual I.M.S. Assistant
Isle Of Man Post Office
11.2008 - 10.2010
- Planned and executed [project]
- Effectively controlled the release of proprietary and confidential information for general client lists
- Contributed to a positive work environment with strong interpersonal skills and proactive teamwork attitude.
- Worked closely with management to provide effective assistance for specific aspects of business operations.
Customer Service Assistant
Marks and Spencers
08.2006 - 05.2008
- Replenished merchandise shelves with items from the stockroom
- Organised weekly sales reports for the sales department to track product success
- Communicated all merchandise needs or issues to appropriate supervisors
- Prepared and sold broad range of customized merchandise to individuals and commercial accounts
- Prevented store losses using awareness, attention to detail and integrity
- Guaranteed positive customer experiences and resolved all customer complaints
- Compiled weekly monetary reports and records for store managers
- Assisted customers in finding out-of-stock items
- Worked as a team member performing cashier duties, product assistance and cleaning
- Maintained up-to-date knowledge of store policies regarding payments, returns and exchanges
- Expressed appreciation and invited customers to return to the store
- Generated sales and inventory reports in Excel with data from a variety of sources, maintaining a 100% accuracy rate
- Accurately logged all daily shipping and receiving orders
- Stocked and rotated inventory regularly
- Assisted customers with store and product complaints
- Maintained clean and organized work environment to maintain customer safety.
- Answered customer questions about product availability and shipment times.
- Collaborated with team members to improve overall customer experience and boost company reputation.
- Developed strong relationships with customers, establishing trust and loyalty through attentive service.
Education
Leaning Spanish And French
Duolingo
GCSE -
Ballakameen High School
Douglas,Isle of Man1995
Skills
- Client-focused
- Quick learner
- Computer proficient
- Microsoft Office
- File/records maintenance
- Financial records and processing
- Strong organize skills
- Active listening skills
- Sharp problem solver
- Courteous demeanor
- Energetic work attitude
- Markdown/promotional procedures
- Inventory control familiarity
- Top sales performer
- Invoice processing
- Adaptive team player
- Visual merchandising proficiency
- Fashion knowledge
- Strong negotiation skills
- Online platforms
- Listing Optimization
- Inventory Management
- Order Fulfillment
- Shipping
History and Music
Iam a keen Historian of Sport and Military History
Languages
English
Native language
French
Upper intermediate
B2
Timeline
Sales Associate
Top Banana
08.2019 - 11.2019
Ebay UK Business
Self
09.2018 - 06.2023
Cashier
Agrimark Limited
03.2018 - 05.2018
Customer Service Assistant
Tesco
08.2013 - 02.2017
Sales Assistant
Co-op
08.2011 - 10.2012
Casual I.M.S. Assistant
Isle Of Man Post Office
11.2008 - 10.2010
Customer Service Assistant
Marks and Spencers
08.2006 - 05.2008
Leaning Spanish And French
Duolingo
GCSE -
Ballakameen High School
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