
Experienced professional with expertise in responsible gambling policy management, compliance monitoring, and risk assessment. Skilled in customer due diligence, KYC processes, and fraud detection, complemented by proficiency in internal auditing (ISO 27001) and audit coordination with external auditors. Adept at data analysis, reporting, and quality assurance oversight to ensure operational excellence. Demonstrates strong leadership capabilities through team supervision, staff training, and mentorship while excelling in live casino operations management and customer complaint resolution. Committed to maintaining high standards of safety protocols and fostering collaboration to drive organizational success.
References available upon request
Annexio Ltd
- Rebuilt a framework for the Responsible Gambling (RG) Departments Processes,
- Reviewing and updating outdated Responsible Gambling documentation to ensure relevance and compliance with current regulations and best practices.
- Creating Standard Operating Procedures (SOPs) for all RG-related workflows, aligning operational processes with corporate policies and regulatory requirements.,
- Establishing governance mechanisms such as 2nd Line Checks to ensure RG procedures are effectively implemented, monitored, and continuously improved.
Celton Manx
-Developed and maintained Standard Operating Procedures (SOPs) for Gaming Operations and Control at Leekie Enterprises Inc., and for Live Gaming Studio operations at Celton Manx.
Leekie Enterprise Incorporated
-Managed the annual planning and execution of internal and external ISO certification audits.,
- Designed and implemented the yearly schedule for business continuity drills, covering fire, earthquake, and other natural disaster scenarios.,
- Organized and facilitated annual employee training sessions on information security and risk management awareness.
- Led the implementation of a periodic COVID-19 testing program, including emergency testing and contact tracing protocols.,
- Created comprehensive training materials and conducted hands-on training programs for new hires.,
- Provided guidance on, and implemented, BOSH (Basic Occupational Safety and Health) programs in compliance with local government regulations and operational requirements during the pandemic.