Summary
Overview
Work history
Education
Skills
Certification
LANGUAGES
Affiliations
References
REFERENCES
PROJECTS
ADDITIONAL INFORMATION
Timeline
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Marlon Harry Cardines

Douglas,Isle of Man

Summary

Experienced professional with expertise in responsible gambling policy management, compliance monitoring, and risk assessment. Skilled in customer due diligence, KYC processes, and fraud detection, complemented by proficiency in internal auditing (ISO 27001) and audit coordination with external auditors. Adept at data analysis, reporting, and quality assurance oversight to ensure operational excellence. Demonstrates strong leadership capabilities through team supervision, staff training, and mentorship while excelling in live casino operations management and customer complaint resolution. Committed to maintaining high standards of safety protocols and fostering collaboration to drive organizational success.

Overview

12
12
years of professional experience
2013
2013
years of post-secondary education
1
1
Certification

Work history

Community Care Support Worker

Future Care Limited
Douglas, Isle of Man
11.2025 - Current
  • Assisted with housekeeping tasks, creating a tidy environment conducive to healing.
  • Facilitated social activities for improved mental stimulation and engagement.
  • Monitored changes in behaviour or health status to alert medical professionals promptly.
  • Assisted with daily living activities, enhancing residents' comfort and well-being.
  • Maintained clean and hygienic surroundings, promoting health and safety standards.
  • Ensured medication administration as per schedules, adhering strictly to guidelines and instructions from healthcare professionals.
  • Documented all care provided accurately, improving communication amongst team members.
  • Supported mobility-impaired patients, fostering independence while ensuring safety.

Responsible Gambling Team Leader

Annexio Ltd.
Douglas, Isle of Man
11.2024 - 11.2025
  • Led Responsible Gambling team, establishing goals and managing scheduling effectively.
  • Ensured daily reports and work queues met business Service Level Agreements and customer expectations.
  • Mentored RG team to proactively identify and address potential non-compliance issues.
  • Provided independent advice to validate processes and support goal achievement in responsible gambling function.
  • Managed relationships with AML and Responsible Gambling providers, ensuring product compliance with expectations.
  • Collaborated closely with Compliance, Customer Service, Marketing, Data Analytics, and Commercial teams for seamless operations.
  • Partnered with Operational Compliance Manager to address weaknesses and implement approved improvements.
  • Monitored regulatory changes in responsible gambling, advising Group Head of Compliance on policy updates.

Live Studio Gaming Supervisor

Celton Manx Ltd
Douglas, Isle of Man
03.2022 - 10.2024
  • Supervised Live Studio Gaming Presenters making sure they are adhering to proper game operations and procedures.
  • Managed personnel allocation such as scheduling shifts, assigning duties for the day, and tasks within the department.
  • Developed and maintained excellent working relationships with all levels of staff and management.
  • Monitored Live Gaming stations and games. which also included moving Live Studio Gaming Presenter from game to game to ensure adequate staffing.

Gaming and Operation Control Officer

Celton Manx Ltd
Douglas, Isle of Man
11.2021 - 10.2024
  • Performed with similar responsibilities as the former role as Gaming and Operation Control Supervisor back in Manila with additional functions such as:
  • Ensure the maintenance and cleanliness of the Live Casino Studio on a monthly schedule.
  • Coordinate and oversee patch upgrades and testing for the Live Casino Studio.

Gaming and Operation Control Supervisor

Leekie Enterprises Incorporated
Makati City, Metro Manila
05.2016 - 11.2021
  • To ensure customer satisfaction from Live Gaming Services
  • Making sure gaming and operation staff are compliant with most industry standards
  • Management of Gaming and Operation staff to ensure they are motivated and driven to perform their best.
  • Provided support in resolving conflicts between personnel or departments regarding quality control matters.
  • Drafted detailed reports outlining proposed changes or improvements to existing products or processes.
  • Established key performance indicators to measure productivity levels across multiple departments.
  • Assessed current operations, identified areas of improvement, and developed plans for process optimization.
  • Generated reports detailing daily output statistics for use by upper management.
  • Organized regular meetings with departmental supervisors in order to review progress towards KPIs.
  • Responded quickly to emergency situations involving malfunctioning equipment or hazardous conditions in the workplace.
  • Conducted periodic audits of personnel performance to ensure compliance with company policies and standards.
  • Trained, coached and supervised new employees on proper game operations and procedures.

SO2 Chief Safety Officer

Leekie Enterprises Incorporated
Makati City, Metro Manila
02.2020 - 10.2021

ISO Internal Audit Lead Auditor

Leekie Enterprises Incorporated
Makati City, Metro Manila
04.2018 - 10.2021

Gaming and Operation Control Officer

Leekie Enterprises Incorporated
Makati City, Metro Manila
11.2013 - 05.2016

Education

Bachelor of Science (B.S.) - Computer Network Administration

University of Makati
Makati City

Skills

  • Responsible gambling policy management
  • Compliance monitoring and reporting
  • Risk assessment and management
  • Customer due diligence and KYC
  • Quality assurance oversight
  • Data analysis and reporting
  • Internal auditing (ISO 27001)
  • Audit coordination with external auditors
  • Fraud detection and investigation
  • Microsoft Office proficiency
  • Help desk support and resolution
  • Surveillance monitoring and response
  • Team leadership and supervision
  • Gaming equipment maintenance
  • Patch coordination and testing
  • Live casino operations management
  • Customer complaint resolution
  • Game knowledge and familiarity
  • Communication and collaboration
  • Staff training and mentorship
  • Decision-making and critical thinking
  • Problem solving and initiative
  • Safety protocols (CPR, First Aid)

Certification

  • Basic Occupational Safety and Health with Training, DOLE-OSHC Accreditation No. 1030-111417-0067, 2020
  • Occupational First Aid and Basic Life Support – Cardiopulmonary Resuscitation with Automated External Defibrillator Certified First Aider, Red Cross Philippines, 2016
  • ISO/IEC 27001:2013 Information Security Management Systems Internal Audit Course, Certificate 43798596/136068995, SGS Philippines Inc. 2018
  • ISO 31000:2009 Risk Management Foundation Course, Certificate 40887376/129730397, SGS Philippines Inc., 2015
  • Leadership Empowerment Masterclass, Tek-Infovision Corporation, 2015

LANGUAGES

Filipino - Native
English - Intermediate

Affiliations

  • I love hosting dinners and cooking for friends. When I’m not in the kitchen, you’ll probably find me exploring local footpaths, curled up with a good book, or enjoying a well-earned nap. Recently, I’ve gotten into clay sculpting and started checking out events at the local gaming café.

References

References available upon request.

REFERENCES

References available upon request

PROJECTS

Annexio Ltd

- Rebuilt a framework for the Responsible Gambling (RG) Departments Processes, 

- Reviewing and updating outdated Responsible Gambling documentation to ensure relevance and compliance with current regulations and best practices.

- Creating Standard Operating Procedures (SOPs) for all RG-related workflows, aligning operational processes with corporate policies and regulatory requirements., 

- Establishing governance mechanisms such as 2nd Line Checks to ensure RG procedures are effectively implemented, monitored, and continuously improved.


Celton Manx

-Developed and maintained Standard Operating Procedures (SOPs) for Gaming Operations and Control at Leekie Enterprises Inc., and for Live Gaming Studio operations at Celton Manx.


Leekie Enterprise Incorporated

-Managed the annual planning and execution of internal and external ISO certification audits., 

- Designed and implemented the yearly schedule for business continuity drills, covering fire, earthquake, and other natural disaster scenarios., 

- Organized and facilitated annual employee training sessions on information security and risk management awareness.

- Led the implementation of a periodic COVID-19 testing program, including emergency testing and contact tracing protocols., 

- Created comprehensive training materials and conducted hands-on training programs for new hires., 

- Provided guidance on, and implemented, BOSH (Basic Occupational Safety and Health) programs in compliance with local government regulations and operational requirements during the pandemic.

ADDITIONAL INFORMATION

  • Right To Work:
  • Migrant Worker Visa Status - Valid until November 2026

Timeline

Community Care Support Worker

Future Care Limited
11.2025 - Current

Responsible Gambling Team Leader

Annexio Ltd.
11.2024 - 11.2025

Live Studio Gaming Supervisor

Celton Manx Ltd
03.2022 - 10.2024

Gaming and Operation Control Officer

Celton Manx Ltd
11.2021 - 10.2024

SO2 Chief Safety Officer

Leekie Enterprises Incorporated
02.2020 - 10.2021

ISO Internal Audit Lead Auditor

Leekie Enterprises Incorporated
04.2018 - 10.2021

Gaming and Operation Control Supervisor

Leekie Enterprises Incorporated
05.2016 - 11.2021

Gaming and Operation Control Officer

Leekie Enterprises Incorporated
11.2013 - 05.2016

Bachelor of Science (B.S.) - Computer Network Administration

University of Makati
Marlon Harry Cardines