Michael Body
Ballasalla
Summary
Working in the operations department at Bakery Deli Services, I have successfully managed a diverse set of responsibilities crucial to the functioning of the business. My role involves coordinating with technicians to efficiently log and resolve breakdowns, dispatching them to various locations, and optimizing their daily routes for increased productivity. I excel in quoting customers, invoicing, managing stock orders and ensuring smooth logistical operations. My experience extends to delivering exceptional customer service and fostering strong client relationships.
Overview
4
4
years of professional experience
4
4
years of post-secondary education
Work History
Operations
Bakery Deli Services (Pty) Ltd
Durban
07.2021 - 09.2025
- Logging equipment breakdowns via phone or email and promptly dispatching technicians to various locations to minimise downtime.
- Provide repair quotes to customers.
- Ensure job cards/paperwork is processed and invoiced accurately.
- Onboarding of new clients.
- Drive efforts to meet and exceed sales targets monthly.
- Arrange stock/spares ordering and courier services to maintain seamless logistical operations.
- Skilled in training new staff on operating systems.
- Managing payments and refunds efficiently.
- Proficient in invoicing if needed.
- With a hands-on approach to problem solving and a commitment to excellence, I ensure the smooth operation and growth of the business.
Education
Bachelor -
Werda School
Durban 01.2017 - 12.2020
Skills
- Time Management Skills
- Customer Service
- Client Relations
- Problem Solving Skills
- Leadership Skills
- ADMINISTRATOR
References
Candice Barnard, Bakery Deli Services (Pty) Ltd, +27 76 920 3832, candice@bakerydeli.services
Driving License - Category
Code 08
Languages
English
First Language
Timeline
Operations
Bakery Deli Services (Pty) Ltd
07.2021 - 09.2025
Bachelor -
Werda School
01.2017 - 12.2020