Summary
Overview
Work history
Education
Skills
Affiliations
Timeline
Patricia Jayne Kerruish

Patricia Jayne Kerruish

Kirk Michael,Isle of Man

Summary

Experienced Senior Nurse with over 37 years in clinical nursing, safety, support, education, leadership, management, compassion and confidentiality, always striving for high quality care and best possible outcomes for everyone.


Excellent reputation for resolving problems and improving customer satisfaction.


Very much enjoyed and thrived in the diversity of my role later in my career as lead for patient quality and involvement. Being able to contribute and promote ongoing improvements for vulnerable people.


Developed trusting, safe, lasting relationships for all the residents at Kirk Michael Community Housing Association

Became a confidant, reliable advocate in order to maximise their personal wellbeing and safety. Regularly arranged social events and outing, supporting individual satisfaction and quality of their lives.


Developed new and extremely satisfying knowledge and skills as a volunteer in helping to deliver the Junior Achievement Programmes in school across the Island.


Became creative and ventured into new experiences while fund raising e.g arranging, promoting, involving others to contribute and running a Melliagh, car boot sale, and raffles to raise funds for Junior Achievement.


Made life long friends , shared incredible experiences, teamwork, support and compassion while supporting and promotion Junior Achievement on the trek to Vietnam.







Overview

42
42
years of professional experience

Work history

Community Housing Association Warden

Kirk Michael Community Housing
Kirk Michael, Isle of Man
07.2019 - 07.2022
  • Managed customer relationships to achieve high satisfaction rate.
  • Carried out day-to-day duties accurately and efficiently.
  • Consistently arrived at work on time and ready to start immediately.
  • Offered friendly, efficient customer service and handled challenging situations with ease.
  • Handled high volume telephone and email enquiries to minimise backlogs.
  • Displayed energy and enthusiasm in fast-paced environment.
  • Acted as point of contact for confused, distressed, or lost members of public.
  • Maintained safe, secure environments through careful risk assessments.
  • Monitored customer activity to respond quickly to emergencies.

Senior Nurse for patient safety and involvement

Manx Care
Braddan, Isle of Man
09.1980 - 10.2017
  • Lead Senior Nurse for recruiting, supporting, training and developing a proactive programme for service user volunteer involvement in Noble's Hospital.
  • Collaboration with board members, and staff of all grades and disciplines to work with the volunteers in numerous projects that monitored patient satisfaction, quality of care and improvements.
  • Alongside volunteers carried out monthly patient safety walks and satisfaction survey.
  • Volunteers contributed to a monthly five day induction training programme for all newly appointed Health Care Assistants.
  • Supported volunteers and previous service users to share their personal experience, both positive and negative at Board meetings in order that Hospital Management could get a real account of experiences, listen and put in place quality improvement.
  • Acted as a confidant, listener and befriends to the volunteers in order to provide guidance and support.
  • Encouraged volunteers to to the lead in projects and identify areas for improvement.



Education

Foundation Degree in Nursing - Nursing

Noble's Hospital, Isle of Man

Diploma of Higher Education - Management

IOMCollege, Isle of Man

Skills

  • Extensive nursing qualifications and skill, specifically in all aspects of critical care
  • Leadership, support, teaching, mentorship and administration skills
  • Excellent communication skills, both verbally and written
  • Caring, compassionate and empathetic
  • Good listener, and maintains confidentiality
  • Good sense of humour
  • Previously active volunteer and fundraiser for Junior Achievement Programmes
  • Enthusiastic and motivated
  • Group and individual instruction
  • Regulatory compliance and safeguarding
  • Team building
  • Excellent problem solving with inclusion of others Good negotiation skill
  • Development of good public relationships and promotion of organisational values, aims and outcomes
  • Flexible with excellence attendance
  • Willing and wanting to take on new challenges

Affiliations

  • I am a grandmother to three young children, Bobby, Layla and Ivy and try to spend as much time with them as I can. I like to think they see me as “quite a cool grandma”
  • I walk daily with my little dog Freddie
  • I enjoy spending time with my friends
  • I have recently started to paint with acrylic paint, early days, room for improvement!
  • Last year I underwent two major surgeries and I'm now recovering very well and ready to get back to work in a stimulating and rewarding environment and feel part time work will be ideal for me.

Timeline

Community Housing Association Warden - Kirk Michael Community Housing
07.2019 - 07.2022
Senior Nurse for patient safety and involvement - Manx Care
09.1980 - 10.2017
Noble's Hospital - Foundation Degree in Nursing, Nursing
IOMCollege - Diploma of Higher Education, Management

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Patricia Jayne Kerruish