Phoebe Cleator

• Delivered exceptional in-person customer service
• Handle and investigate customer queries and complaints
• Open accounts for new and existing customers
• Build strong customer relationships
• Handle customer complaints and conducted thorough investigations
• Complete team controls with a good understanding of risk management processes
• Develop and enhance efficient banking and database processes
• Compose and issue written communications to customers
• Create statistical insights to support organisational objectives
• Arrange for collection of confidential waste

• Provided telephone-based customer support
• Investigated and resolved customer complaints
• Answered all general banking queries and serviced customers
• Maintained confidentiality of sensitive data as per GDPR guidelines consistently
• Responded to queries over email and other messaging channels
• Completed customer instructions accurately

• Reduced customer wait times ensuring high satisfaction
• Received and processed product returns.
• Organised stockroom efficiently
• Maintained a clean and organised work area

Attended clients

Scheduled client appointments

Answered the phone