Summary
Overview
Work History
Education
Skills
Citizenship
Timeline
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Robert Soos

Douglas

Summary

I am an experienced Catering Manager able to handle both customer-service and administrative tasks with professional and efficient attitude, always aiming to meet customer needs and help in any difficult situation. Committed to service excellence with experience gathered throughout my career in fast paced and customer focused environment.

Hard working and punctual with an eye for detail who thrives best as part of team. I am willing to work flexibly and available at short notice if shift covers required.



Overview

12
12
years of professional experience

Work History

Catering Manager

Gather And Gather By CH&CO
03.2018 - Current
  • Kept facility compliant with health codes, sanitation requirements and license regulations, alleviating potentially heavy fines.
  • Reduced health risks and safety hazards by preparing food products consistently while creating cleaning schedules, restocking items and sanitizing equipment to adhere to health department standards.
  • Verified prepared food met standards for quality and quantity before serving to customers.
  • Assisted in developing marketing materials to showcase the company''s catering services to potential clients effectively.
  • Managed staff schedules and maintained adequate coverage for all shifts.
  • Monitored and adjusted pricing, discounts and promotions to maximize profitability.
  • Implemented effective inventory control systems to reduce food spoilage and waste.
  • Liaised with suppliers and client on regular basis to ensure maximal customer satisfaction.
  • Dealt with customer complaints in professional manner following company guidance.

Restaurant Waiter

Jaks Limited
06.2013 - Current
  • Enhanced customer satisfaction by providing attentive service and anticipating guest needs.
  • Complied with all company policies regarding uniform standards, punctuality, and professionalism.
  • Worked well in a team setting, providing support and guidance.
  • Answered customers' questions, recommended items, and recorded order information.
  • Managed high volume of customers during peak hours, maintaining prompt and efficient service.
  • Enhanced customer satisfaction by providing attentive service and promptly addressing any concerns.
  • Maintained customer satisfaction by clarifying questions about orders and specialty items.
  • Contributed to the restaurant''s positive reputation by consistently delivering exceptional service and building rapport with regular patrons.
  • Handled high-pressure situations with composure, maintaining excellent service standards even during busy shifts.

Barista-Full Time

Downtown Cafe
12.2011 - 09.2014
  • Managed time effectively to balance both front-of-house tasks and back-of-house responsibilities during busy periods.
  • Consistently met or exceeded daily sales targets, driving revenue growth for the cafe.
  • Contributed to a positive team environment through effective communication and collaboration with colleagues.
  • Handled customer complaints professionally, resolving issues promptly to ensure satisfaction and foster loyalty.
  • Promoted a welcoming atmosphere by greeting customers with a friendly demeanor and promptly addressing their needs.
  • Listened carefully to customer requests and created personalized, delicious beverages, which improved sales.
  • Maintained a clean and organized workspace for optimal productivity and safety.
  • Recommended products based on solid understanding of individual customer needs and preferences.

Education

Bachelor of Management Studies - Management And Accountancy

Partium Christian University
Oradea, Romania
06.2008

High School Diploma -

Joannes Kajoni Administrativ High School
Miercurea Ciuc, Romania
06.2004

Jozsef Attila Primary School
Miercurea Ciuc, Romania
06.2000

Ady Endre Primary School
Miercurea Ciuc
06.1996

Skills

  • Customer Service-over 10 year experience in customer facing roles where the aim was always to achieve maximal customer satisfaction
  • Excellent communicational skills both verbal and written achieved by constantly training to company standards and maintaining constant relationship with vendors and clients
  • Administration: Acute attention to detail and high levels of efficiency, with experience of rota and booking management, invoicing and associated documents
  • Efficient working under pressure in fast paced and busy environment maintaining company standards with over 10 years experience working for one of the Isle of Man's busiest restaurant
  • Collaboration and Teamwork- great working in team and always helpful if any of the colleagues request assistance
  • Performance Improvement-eager and adaptive to learn and train new skills and constantly develop myself to be more efficient and productive in my work
  • Problem-Solving- excellent in keeping calm demeanor to find the best outcome to any customer needs

Citizenship

Dual-Manx and Romanian

Timeline

Catering Manager

Gather And Gather By CH&CO
03.2018 - Current

Restaurant Waiter

Jaks Limited
06.2013 - Current

Barista-Full Time

Downtown Cafe
12.2011 - 09.2014

Bachelor of Management Studies - Management And Accountancy

Partium Christian University

High School Diploma -

Joannes Kajoni Administrativ High School

Jozsef Attila Primary School

Ady Endre Primary School

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Robert Soos