Summary
Overview
Work History
Education
Skills
Certification
Websites, Portfolios and Profiles
References
Timeline
Generic
Sam Rodick

Sam Rodick

Ramsey

Summary

Accomplished International Account Manager with strong relationship management experience and a proven track record in driving growth and enhancing client satisfaction at Zurich International. Demonstrates exceptional speaking and presenting skills, relationship management and customer service skills contributing to high levels of client loyalty and business expansion. Experienced in training staff, managing complex accounts, and leveraging market insights for strategic opportunities. Adept at working under pressure and excelling in team environments, with proficiency in Microsoft Office and Excel.


I am passionate about building strong, meaningful connections and thrive in roles that allow me to engage with people. My goal is to further develop my relationship management skills in a dynamic and collaborative environment. I am seeking a position where I can contribute to client satisfaction, foster long-term partnerships, and drive positive outcomes through effective communication and interpersonal engagement.

Overview

7
7
years of professional experience
1
1
Certification

Work History

International Account Manager - Group Risk

Zurich International
10.2023 - Current
  • Assessed client potential for upselling and cross-selling opportunities in the international book of business, contributing to record growth and results.
  • Resolved client issues promptly, maintaining high levels of satisfaction and loyalty.
  • Provided an exemplary level of service to clients, maintaining and improving relationships between clients and Zurich for future business opportunities.
  • Facilitated training sessions for new staff, developing their skills and knowledge in the international account manager role.
  • Assessed market conditions for potential opportunities relating to new EAP services.
  • Actioned customer feedback to improve product and service provisions.

Group Risk Customer Service Specialist

Zurich International
01.2023 - 10.2023
  • Supported Account Managers with debt management, account creation, and invoice processing.
  • Managed technical aspects of new business and renewal process.
  • Managed relationships during Account Managers' absences for holidays and sickness.
  • Delivered personalised service by understanding individual customer needs and preferences.
  • Addressed customer service enquires quickly and accurately.

Group Risk Administrator

MAC Group
09.2021 - 12.2022
  • Helped the team around me keep MAC one of the Island's largest Employee Benefits Providers, looking after over 75% of Manx companies, and 10,000+ people.
  • Enhanced scope of duties by overseeing client relationship management for Group Risk.
  • Engaged in all aspects of the job including quotations, relationship management, and account management.

Ambient Employee

Co-op Foodstore
09.2019 - 09.2021
  • Worked closely with both my managers and those from other departments to maintain the optimum levels of communication needed to effectively and efficiently complete projects
  • Directed logistics and coordinated shop floor displays for optimal functionality.
  • Resolved customer queries and problems using effective communication and providing step-by-step solutions.
  • Trained younger staff members to meet the high standards required in my department and in the store in general

Trainee Engineer - Work Experience

Centrax Gas Turbines
06.2018 - 07.2018
  • Collaborated with experienced personnel to troubleshoot and maintain equipment functionality.
  • Oversaw implementation and execution of machine-related software.
  • Partnered with experienced engineers in tackling complex assignments, while learning core job principles.

Education

GCSE/A-Levels -

Ramsey Grammar School
2021

Skills

  • Adaptability
  • Relationship Management
  • Relationship-building
  • Fast Learner
  • Ability to Work Under Pressure
  • Microsoft Excel
  • Team Player
  • Microsoft Office
  • Public Speaking
  • Team motivation
  • Customer service skills
  • Self motivated
  • Excellent communication skills

Certification

Personal Lines Insurance Introduction, CII

Websites, Portfolios and Profiles

LinkedIn

References

  • Natasha Cochrane - Head of Technical Operations (Zurich International), Natasha.Cochrane@zurich.com
  • Jonathon Perry - Group Risk Solutions Manager (Zurich International), Jonathon.Perry@zurich.com
  • Martin Malone - IFA Corporate Benefits Executive (Zurich International), Martin.Malone@zurich.com
  • John Kilgour - Customer Account Manager (Zurich International), John.Kilgour@zurich.com


Further references available on request.

Timeline

International Account Manager - Group Risk

Zurich International
10.2023 - Current

Group Risk Customer Service Specialist

Zurich International
01.2023 - 10.2023

Group Risk Administrator

MAC Group
09.2021 - 12.2022

Ambient Employee

Co-op Foodstore
09.2019 - 09.2021

Trainee Engineer - Work Experience

Centrax Gas Turbines
06.2018 - 07.2018

GCSE/A-Levels -

Ramsey Grammar School

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Sam Rodick