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Stephanie Dodd
Isle Of Man
Summary
Dependable employee establishes rapport and trust with patients and helps complete daily living tasks to enhance quality of life. Driven to prioritize individual needs with attention to important details. Valued as accommodating, kind-hearted team player dedicated to expanding knowledge and responsibilities.
Dependable retail sales professional with experience in dynamic, high-performance environments. Skilled in processing transactions, handling cash, using registers and arranging merchandise. Maintains high-level customer satisfaction by smoothly resolving customer requests, needs and problems.
Overview
13
13
years of professional experience
Work History
Community Care Worker
Sapphire Care
10.2023 - Current
- Contributed to the improvement of community health by conducting regular home visits and assessments.
- Enhanced client well-being by providing personalized care and support in their homes.
- Streamlined communication between healthcare providers, clients, and families to ensure optimal care coordination.
- Assisted clients with mobility such as getting out of bed, dressing and transferring to commode or wheelchair.
- Provided emotional support for clients and families coping with chronic illnesses, disabilities, or end-of-life situations.
- Escorted clients to appointments, shopping and leisure activities.
- Upheld client dignity and privacy by demonstrating cultural sensitivity and adhering to confidentiality policies.
- Completed regular check-ins and progress report for each client.
Retail Worker/Team Leader
Manx Co Op
06.2011 - 10.2023
- Greeted customers, helped locate merchandise, and suggested suitable options.
- Replenished sales floor merchandise and organized shelves, racks, and bins for optimal appearance.
- Demonstrated strong communication skills when collaborating with fellow employees or assisting customers with inquiries or concerns.
- Balanced and organized cash register by handling cash, counting change, and storing coupons.
- Worked closely with shift manager to solve problems and handle customer concerns.
- Assisted in training new employees on store policies and procedures, contributing to a cohesive team environment.
- Assisted in store layout redesigns, contributing to a more intuitive shopping experience and increased customer dwell time.
- Set performance expectations for the team, monitoring progress towards goals and providing constructive feedback as needed.
- Evaluated staff performance and provided coaching to address inefficiencies.
Education
GCSE -
St Ninians High School
2008
Skills
- Critical Thinking
- Attentive to People
- Decision-Making
- Relationship Building
- Caring Companionship
- Meal Preparation
- Infection Control
- Problem Identification
- Supervisory Experience
- Mobility Assistance
- Customer Service
- Team Cooperation
Additional Information
Have held an alcohol license with manx co-op
Interests
Travelling
Cooking/baking
Timeline
Community Care Worker
Sapphire Care
10.2023 - Current
Retail Worker/Team Leader
Manx Co Op
06.2011 - 10.2023
GCSE -
St Ninians High School
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