ZENDESK,MICROSOFT EXCEL,POWERPOINT, WORD
UCHECHI COMFORT ECHENDU-IBEKWE
CUSTOMER RELATIONSHIP MANAGEMENT
Owerri, Imo State
Summary
Dynamic professional with a proven track record in customer relations and account management, notably at HENKYS MULTISECTOR LIMITED. Excelled in enhancing customer satisfaction and retention through effective communication and CRM software proficiency. Demonstrated ability to lead teams and collaborate across departments, significantly improving operational efficiency. Achieved notable sales growth by leveraging market analysis and innovative strategies.
Offering solid foundation in customer relations and keen ability to learn and adapt quickly in dynamic environments. Brings strong understanding of customer needs and expectations, and excels in effective communication and conflict resolution. Ready to use and develop these skills to contribute to and grow within customer management role.
Personable and positive with talent for building strong relationships and fostering customer loyalty. Understands key principles of customer engagement and relationship management. Committed to enhancing customer satisfaction and driving business success through meaningful interactions.
Multi-tasking Manager well-known for creating positive workplace culture and high-performing teams. Demonstrated MiFi, indoors and outdoors network expertise, including competitive offerings, pricing, and market positioning.
Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.
Overview
8
8
years of professional experience
2
2
years of post-secondary education
2
2
Certifications
3
3
Languages
Work History
Customer Relationship Manager
HENKYS MULTISECTOR LIMITED
OWERRI, IMO
03.2020 - 09.2023
- Created customer support strategies to increase customer retention.
- Made customers aware of current and new programs and services.
- Managed customer relations on ongoing basis to maximize customer retention.
- Enhanced customer satisfaction by addressing and resolving customer queries, concerns, and complaints in a timely manner.
- Developed long-term relationships with customers through personalized interactions, ensuring loyalty and repeat business.
- Trained and mentored new hires, creating a knowledgeable and efficient team that consistently met or exceeded performance targets.
- Liaised between customers and organization with particular focus on working with sales department.
- Created detailed client profiles within the CRM system, enabling tailored approaches when recommending products or services based on specific needs.
- Built partnerships with diverse internal teams and sales, finance, and operations departments to streamline processes.
- Contributed to the development of customer service policies and procedures, ensuring compliance with industry best practices and regulatory requirements.
- Analyzed customer feedback to improve products and services, resulting in increased overall satisfaction levels.
CORDINATOR FOR NATIONAL HOME GROWN SCHOOL FEEDING
MINISTRY FOR HUMANITARIAN AND POVERTY ALLEVIATION
03.2021 - 12.2021
- Entered data, generated reports, and produced tracking documents.
- Improved team productivity with regular communication and progress updates, fostering a collaborative work environment.
- Managed project timelines for successful completion, ensuring milestones were met and deadlines were adhered to.
- Collaborated with department heads to develop strategic plans aligning with overall company objectives, fostering a unified approach toward shared goals.
- Streamlined administrative processes, allowing for more efficient use of resources and better support for project teams.
- Conducted comprehensive market research to inform strategic planning.
- Managed vendor relationships to secure best quality of services and products for organizational needs.
FACILITY AND LOGISTICS DEPARTMENT
NIGERIAN CONTENT DEVELOPMENT AND MONITORING BOARD
YENAGOA, BAYELSA
04.2019 - 03.2020
- Evaluated vendor performance against established metrics regularly, ensuring consistent quality standards were met across the supply base.
- Ensured compliance with industry regulations and company policies in all aspects of materials handling and storage practices.
- Developed comprehensive logistics plans to ensure timely delivery of materials, minimizing production downtime.
- Collaborated closely with Production Planners to ensure material availability for scheduled production runs, avoiding the risk of costly delays.
- Enhanced supply chain efficiency by optimizing inventory management and implementing strategic sourcing initiatives.
- Coordinated transportation activities effectively to expedite deliveries while minimizing costs associated with freight charges.
- Reduced material lead times by establishing strong relationships with key suppliers and negotiating favorable contract terms.
- Led a team of materials and logistics professionals, providing guidance on best practices and fostering a culture of continuous improvement.
- Championed safety culture in warehouse operations by enforcing strict adherence to guidelines and providing ongoing training for staff members.
Sales Representative
Cyberspace Network
VICTORIA ISLAND, LAGOS
12.2015 - 01.2017
- Expanded customer base through cold calling, networking, and relationship building.
- Enhanced client satisfaction by addressing concerns promptly and providing exceptional service.
- Increased sales revenue by identifying and targeting high-potential accounts.
- Conducted product demonstrations to educate customers on features, benefits, and competitive advantages.
- Maintained up-to-date knowledge of industry trends for informed decision-making during client interactions.
- Developed tailored solutions in response to unique customer needs, increasing overall satisfaction rates.
- Collaborated with marketing to create impactful promotional materials for increased brand awareness.
- Utilized CRM software to manage client information, track leads, and monitor sales progress.
- Increased market penetration with introduction of innovative sales tactics.
- Utilized social media platforms to engage with potential customers and build brand awareness.
- Conducted detailed market analysis to guide development of sales strategies.
- Exceeded sales targets through effective planning and goal setting.
- Implemented CRM tools to track customer interactions and sales progress.
Education
Post-Graduate Certificate - URBAN AND REGIONAL PLANNING
FEDERAL POLYTECHNIC NEKEDE
Owerri, Imo State, Nigeria 03.2019 - 05.2020
HIGHER NATIONAL DIPLOMA - Urban Planning
FEDERAL POLYTECHNIC NEKEDE
Owerri, Imo State, Nigeria 10.2018 - 09.2019
Skills
Customer relations
Account management
Inter-department collaboration
CRM software proficiency
Sales proficiency
MS office
Effective communication
Computer skills
Customer service
Software
Certification
Cisco Certified Network Associate (CCNA) - Cisco Systems, Inc.
READING,TRAVVELLING, TABLE TENNIS
I love reading Articles and novels to help enhance me more on what to do and how to tackle challenges around.
i love traveling to different place in other to know different peoples opinion in making choices to grow.
lastly, playing table tennis enhance me the more in been flexible in doing things
Timeline
CORDINATOR FOR NATIONAL HOME GROWN SCHOOL FEEDING
MINISTRY FOR HUMANITARIAN AND POVERTY ALLEVIATION
03.2021 - 12.2021
Customer Relationship Manager
HENKYS MULTISECTOR LIMITED
03.2020 - 09.2023
FACILITY AND LOGISTICS DEPARTMENT
NIGERIAN CONTENT DEVELOPMENT AND MONITORING BOARD
04.2019 - 03.2020
Post-Graduate Certificate - URBAN AND REGIONAL PLANNING
FEDERAL POLYTECHNIC NEKEDE
03.2019 - 05.2020
HIGHER NATIONAL DIPLOMA - Urban Planning
FEDERAL POLYTECHNIC NEKEDE
10.2018 - 09.2019
Sales Representative
Cyberspace Network
12.2015 - 01.2017
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