Keeping fit
Vincent Kafui Kwetey
Personal Banker
14 Belmont Terrace, Flat 1,Douglas, Isle Of Man
Summary
Driven by a results-focused approach, I enhanced client retention and trust at Standard Bank Offshore through critical analysis and interpersonal skills. My background spans diverse roles from banking to human resource, showcasing versatility,strong analytical abilities and teamwork. Achieved notable client satisfaction by prioritizing tasks and leveraging communication skills, attention to details, continuous improvement and proactivity contributing to sustained competitive advantage. I am a migrant worker with visa valid until July 2026.
Overview
14
14
years of professional experience
Work History
Personal Banker
Standard Bank Offshore
12.2023 - Current
- Leveraged advanced knowledge of banking products/services to deliver custom presentations that effectively addressed unique client needs.
- Provided value through delivering an exceptional level of service to international personal banking clients through a variety of channels such as phone, email and face-to-face.
- Engaged proactively with colleagues and other departments to ensure customer satisfaction.
- Analyzed information and client query critically to proffer solution.
- Utilized strong interpersonal communication skills during client interactions, resulting in increased trust and fostering long-lasting relationships.
- Enhanced client retention with proactive follow-ups and timely resolution of account and internet banking issues.
- Maintained compliance with bank policies and regulations while executing various financial transactions for customers.
- Processed customer requests for statements, ordering interest certificates, bank reference letter and updating customer personal information in database.
- Processed customer payments and related charges.
Seasonal Cleaning Assistant
Prospero Facilities Services Limited
01.2023 - 12.2023
- Making of order fo replenishment of consumables
- Keeping the assigned office /building tidy at all times. this includes cleaning the furniture, the kitchen and the office space in general
- Maintaining good customer/client relationships.
- Handling customer complaints and forwarding them when necessary
Aviation Security Officer
Ghana Airport Company Limited
02.2018 - 12.2022
- Monitoring and reviewing of CCTV cameras
- X-ray machine image interpretation and analysis
- Screening of passengers and their luggage at the airport.
- Screening of cargo for export
- keeping general security in and around the airport terminal.
Telesales Executive
IZWE Financial Services
05.2017 - 01.2018
- sale of loans to government workers over the telephone.
- Educated customers on product and service benefits, explaining features and answering questions as well as handling their complaints.
- Followed up with customers to confirm satisfaction with their decisions and resolve last-minute issues.
- Observed and learned changing customer requirements and adapted sales strategies as needed.
- Generated leads and established relationships with potential customers through outbound telephone calls.
Community Service Volunteer
Ghana Health Service
01.2017 - 04.2017
- Assisted in polio immunization of kids under five years.
- Assisted in the education of parents on the symptoms, causes and effect off polio on children, their families and the community as a whole.
- Compiled statistical report after the programme.
Collation Officer
Electoral Commission Of Ghana
12.2016 - 12.2016
- Gathered, organized and input information (polling station results) into digital database.
- Analysis of data from polling stations.
- Set up of networked system for data transmission .
Community Work Volunteer
Ghana Health Service
09.2016 - 11.2016
- Assisted in the education of community members in the causes, symptoms and prevention of malaria and the practice of proper hygiene.
- Distribution of treated mosquito nets to households.
- Compiled statistical report at the end of the programme.
National Service Personnel
Ghana Cocoa Board
09.2015 - 08.2016
- worked as a general office assistant where I provided support services such as maintaining staff records.
- managed archives and prepared assertion list.
- Transferred closed files from records to archives.
- Referencing, booking and filing letters to and fro the company.
- Dispatched letters both internally and externally.
Internship Student
37 Military Hospital
06.2014 - 09.2014
- Maintained civilian staff personal details in the staff digital database.
- Input of staff holiday schedule into digital database.
- Drafted memos letters to other departments and staff respectively, using microsoft office.
- Receiving, forwarding and in some cases resolving staff complaints as needed.
- receiving inbound calls at the civilian Personnel Office (CPO).
- Booking/recording of letters to and from the department.
- Filing and archiving documents.
Sales Mobilization Officer
Meeme Financial Services
06.2011 - 09.2011
- collected and recorded clients' daily savings using microsoft excel.
- suggested strategies that will enable the company gain competitive advantage.
- Prepared monthly reports and briefs on trends and observation to management.
Sales Officer
Preservers Perfume Gallery
07.2010 - 04.2011
- Recorded daily sales, took stock and placed orders for stock replenishment.
- Prepared monthly report on sales and projections.
- Advised the CEO on strategies to maintain competitive advantage.
- Handled customer queries and complaints .
Education
BBA - Business Administration And Management
University of Professional Studies, Accra.
Ghana, Accra 09.2011 - 2015.06
High School Diploma -
Sefwi Wiawso Senior Secondary School
Ghana, Accra 09.2006 - 2009.06
Skills
Analytical
Self motivated
Teamwork and Collaboration
Strong attention to details
Proactive
Good written and oral communication
Task Prioritization
Interpersonal Skills
Customer Service
Interests
Playing soccer
Solving puzzles
Playing word games
Timeline
Personal Banker
Standard Bank Offshore
12.2023 - Current
Seasonal Cleaning Assistant
Prospero Facilities Services Limited
01.2023 - 12.2023
Aviation Security Officer
Ghana Airport Company Limited
02.2018 - 12.2022
Telesales Executive
IZWE Financial Services
05.2017 - 01.2018
Community Service Volunteer
Ghana Health Service
01.2017 - 04.2017
Collation Officer
Electoral Commission Of Ghana
12.2016 - 12.2016
Community Work Volunteer
Ghana Health Service
09.2016 - 11.2016
National Service Personnel
Ghana Cocoa Board
09.2015 - 08.2016
Internship Student
37 Military Hospital
06.2014 - 09.2014
BBA - Business Administration And Management
University of Professional Studies, Accra.
09.2011 - 2015.06
Sales Mobilization Officer
Meeme Financial Services
06.2011 - 09.2011
Sales Officer
Preservers Perfume Gallery
07.2010 - 04.2011
High School Diploma -
Sefwi Wiawso Senior Secondary School
09.2006 - 2009.06
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