Yuliyana Hristov
Douglas
Summary
Creative Beauty Therapist skilled in delivering exceptional skincare and cosmetic treatments. Adept in tailoring services to meet unique client needs, enhancing natural beauty, and promoting relaxation. Expertise in advanced facial techniques, waxing, and makeup application ensures transformative experiences. Committed to maintaining high standard of hygiene and customer satisfaction.
Overview
6
6
years of professional experience
Work History
Receptionist, Beauty Therapist
Comis Hotel Spa
11.2025 - 02.2026
- Confirmed appointments, communicated with clients, and updated client records.
- Answered phone promptly and directed incoming calls to correct offices.
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Responded to inquiries from callers seeking information.
- Kept reception area clean and neat to give visitors positive first impression.
- Resolved customer problems and complaints.
- Answered central telephone system and directed calls accordingly.
- Increased customer satisfaction by warmly greeting visitors and promptly addressing their needs.
- Processed payments, entering sales in register for prompt customer service.
- Educated clients on proper skincare routines, resulting in improved skin health and increased product sales.
- Maintained detailed records of client preferences, allergies, and treatment histories to ensure personalized care during each visit.
- Delivered exceptional customer service by attentively listening to clients'' concerns and suggesting appropriate solutions.
Beauty Therapist
Beautyfly
10.2023 - 10.2025
- Booked appointments and took payments at reception.
- Maintained strict hygiene and cleanliness standards in treatment rooms and work areas, adhering to health and safety regulations.
- Welcomed clients upon arrival and created comfortable treatment and waiting areas.
- Delivered high-quality manicures, pedicures and facial treatments.
- Grew client base by building maintaining relationships with clients.
- Delivered range of spa treatments, including facials, massages and waxing.
- Performed pedicures, manicures, nail filing and nail varnish application.
- Sold salon retail products, promoting trending and featured items to increase sales.
- Provided professional advice and product recommendations at guest consultations.
- Resolved client complaints with professionalism and courtesy, maintaining high levels of customer satisfaction.
- Administered facial treatments, including skin analysis, cleansing, exfoliation, and extraction to promote healthy skin.
- Managed appointment bookings and client records, ensuring a smooth and efficient scheduling process.
- Processed customer cash and card payments with accuracy.
- Provided manicure and pedicure services, including nail shaping, cuticle care, and polish application for impeccable finishes.
- Booked client appointments and sent out reminder emails to avoid missed treatments.
- Carried out treatments and client correspondence in line with salon best practices.
- Applied a range of beauty products, such as serums and moisturisers, tailored to client skin types for optimal results.
- Attended training in advanced eyelash and eyebrow treatments.
- Delivered expert advice on skincare routines, helping clients maintain glowing skin between appointments.
- Used varied massage techniques, tailoring pressure to suit client needs.
Cleaner Supervisor
The Cleaning Man
09.2019 - 05.2023
- Organised cleaning and equipment storage areas for easy access.
- Addressed customer complaints regarding cleanliness, taking immediate action to resolve issues and restore satisfaction.
- Supervised team of cleaners, delegating tasks and overseeing completion to maintain high cleanliness standards.
- Trained new employees on procedures, cleaning agents and COVID-19 protocols.
- Collaborated with health and safety officers to ensure compliance with regulations, reducing risks of accidents or breaches.
- Conducted regular inspections of premises to identify areas requiring attention, improving overall hygiene.
- Adapted cleaning routines in response to COVID-19, introducing enhanced measures for infection control.
- Maintained excellent team relationships by proactively assisting colleagues in tough cleaning tasks and equipment repairs.
- Oversaw cleaning crew to ensure exceptional service in line with company standards.
- Kept cleaning equipment in good working order by conducting routine maintenance and inspections.
- Motivational team leader holds staff to high standards. Collaborates with management to improve operational standards and train skilled, dedicated workforce.
- Prepared reports on team performance, incidents, and supply usage for review by senior management.
Education
Bachelor of Business Administration - Insurance and social work
Sofia University
Sofia2015
Skills
- Greeting and seating clients
- Telephone skills
- Organization skills
- File management
- Mail handling
- Scheduling appointments
Timeline
Receptionist, Beauty Therapist
Comis Hotel Spa
11.2025 - 02.2026
Beauty Therapist
Beautyfly
10.2023 - 10.2025
Cleaner Supervisor
The Cleaning Man
09.2019 - 05.2023
Bachelor of Business Administration - Insurance and social work
Sofia University